At the time you register for a SLH account, you will choose and provide us with an email address, password, social security number date of birth, bank account login credentials and Federal PIN. In addition, with your permission we will upload your student loan information to our Site in order to provide recommendations on how you should pay back your student loans. When you login and use the Site and give us permission to access your student loan data, your information and activities will be visible to us, but to no other person.
You may provide us with certain personally identifiable information when you:
Such information may include your name, email address, mailing address, phone number, student loan balances and terms, account numbers, lenders, social security number, and Federal Student Aid username and password. You may also provide us with information about other people, such as their email addresses, if you email a product to a friend or refer a friend to the Site or our promotions.
We may work with other companies who place cookies or web beacons on our website. These companies help operate our websites and provide you with additional products and services. They are subject to confidentiality agreements with SLH and other legal restrictions. SLH does not permit any of these companies to collect personal information using cookies or web beacons on our websites. Certain functionalities related to the provision of additional products and services require marketers to share website usage information about visitors to the Site, who have received a targeted promotional campaign, with a reputable third-party advertising company for the purpose of targeting future campaigns and upgrading visitor information used in reporting statistics. To this end, SLH’s third-party advertising company makes a note of some of the pages you visit on the Site through the use of pixel tags.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
SLH collects certain non-personally identifiable information through the use of web beacons and log files. Such information may include your IP address, browser type, site usage, and whether you opened emails you received from us.
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
Third parties such as advertising networks, analytics providers, and widget providers may collect information about your online activities over time and across different websites when you access or use our services.
At this time, Student Loan Hero does not respond to automated signals regarding tracking mechanisms, including “do not track” instructions from your browser.
When you place orders or access your account information, we use commercially reasonable and generally-accepted technological safeguards to secure any information we collect about you. You will be automatically logged out of your SLH account after fifteen minutes of non-activity. The secure server software (SSL) we use encrypts all information you input before it is sent to us. In addition, your SLH account information is password-protected for your privacy and security. You should always take steps to protect the confidentiality of the password you select. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
You may also choose not to provide us with certain information, but that may result in you being unable to use certain features of our website.
We work very hard to protect your privacy, but we do not promise, and you should not expect, that your personal information or private communications will always remain private. While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security.
How do we use your information?
We use the personally identifiable information you provide to:
We use your email address to communicate with you about your account and to send you certain notification emails. We may use your email address or other personally identifiable information to send marketing messages and notifications from time-to-time whether or not you created an account with us.
You may unsubscribe by visiting your profile page.
We use non-personally identifiable information to monitor the use and performance of the Site so that we can learn more about how people use the Site which helps us improve our products and services and significantly enhance your experience on our website.
Generally, SLH does not share personal information about you with other people or nonaffiliated companies without your consent except that:
If you sign up for a promotion or enroll in a service we offer in partnership with a third party, we may provide information (such as your name, email address, and account activity) to such third parties.
SLH may also release information (including your name, addresses, telephone number, and account activity) when we, in our sole discretion believe that such release is necessary or appropriate to:
SLH may disclose non-personally-identifiable information to third parties in aggregate form to potential business partners and investors.
Data Security Breach Notification
In the event of a data security breach that requires us to notify you, we will send you notification by email. You must therefore keep your registered email address current. You must promptly notify us of any change in your email address on record by contacting email@example.com and providing your updated email address and updating your contact information. By your continued use of the site and our services, you consent to receive electronic notice in the event of such a breach.
SLH may use third party service providers to place ads on our behalf across the internet and sometimes on the Site. They may collect anonymous information about your visits to our Site, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a web beacon, which is industry standard technology used by most major sites. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service providers, please contact us at firstname.lastname@example.org.
In addition, we will offer our users the opportunity to opt-in to receive emails, notifications of promotions and the like offered by our partners from such partners. You have the right to decline to opt-in to take advantage of this service.
California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to email@example.com or write us at:
For purposes of compliance with the Vermont Consumer Protection Act, if you are a resident of the State of Vermont and would like to opt-out from the disclosure of your personal information to any third-party for marketing purposes, please contact us at firstname.lastname@example.org.