SunTrust Banks revealed on April 20 that the records of up to 1.5 million clients might have been compromised. As a result of this news, the financial institution is offering identity protection for all current and new clients.
This incident is a little different from other recent data breaches, such as the Equifax data breach. Rather than being the work of outside hackers, this theft might have been perpetrated by a former SunTrust employee.
What SunTrust information was stolen?
SunTrust is a full-service financial company offering mortgages, brokerage services, asset management, checking and savings accounts, and loans — including private student loans. If you have private student loans with SunTrust or another financial product or service, your information might have been compromised.
SunTrust has notified clients that the following information might have been exposed:
- Phone numbers
- Certain account balances
SunTrust is investigating the matter.
“We began our own internal investigation, and through that process, approximately six to eight weeks ago, we discovered that the former employee attempted to download client information,” Bill Rogers, chairman and CEO, said on a call with analysts, according to Reuters.
The former employee might have wanted to share the information with a criminal third party.
In a press release, Rogers said SunTrust hadn’t identified “significant fraudulent activity” related to the breach. However, he indicated that SunTrust had increased its efforts to monitor accounts and to hold to its policy of zero-liability fraud protection.
“We will reinforce our promise to clients that they will not be held responsible for any loss on their accounts as a result,” Rogers said. “Our priority is protecting our clients and maintaining their trust.”
What could fraudsters do with the stolen information?
With the type of personal information that might have been compromised, identity thieves could open new accounts in your name.
As a result, it’s important for consumers to remain vigilant to combat identity theft. SunTrust is offering IDnotify from Experian to all new and current clients. The package includes credit monitoring, an annual Experian credit report, and identity restoration assistance.
The IDnotify package also includes dark-web monitoring, which is designed to alert you when your personal information shows up for sale on websites connected to criminal or fraudulent activity.
Separate purchases of IDnotify plans start at $9.99 per month and go up to $25.99 per month, with optional add-ons available at additional costs.
What can you do if you’re a SunTrust customer?
First, if you’re a SunTrust customer, watch for official communications from the bank to find out if you’ve been affected and what your next steps with IDnotify are. Next, consider changing your password so it’s harder for identity thieves to access your information.
Then, monitor your accounts and double-check your credit report. You’ll receive your Experian credit report each year as part of IDnotify, but you can get another free version through AnnualCreditReport.com. You can check your TransUnion and Equifax reports as well.
Finally, if you have student loans through SunTrust and are worried about future breaches, you might consider refinancing your student loans. However, there’s always a chance your data is vulnerable, no matter where you keep your accounts.
In the end, it’s important to stay on top of all your financial accounts. Regularly scan your bank, credit card, and investment accounts to catch fraudulent charges.
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1 Important Disclosures for Earnest.
To qualify, you must be a U.S. citizen or possess a 10-year (non-conditional) Permanent Resident Card, reside in a state Earnest lends in, and satisfy our minimum eligibility criteria. You may find more information on loan eligibility here: https://www.earnest.com/eligibility. Not all applicants will be approved for a loan, and not all applicants will qualify for the lowest rate. Approval and interest rate depend on the review of a complete application.
Earnest fixed rate loan rates range from 3.89% APR (with Auto Pay) to 5.87% APR (with Auto Pay). Variable rate loan rates range from 2.47% APR (with Auto Pay) to 5.87% APR (with Auto Pay). For variable rate loans, although the interest rate will vary after you are approved, the interest rate will never exceed 8.95% for loan terms 10 years or less. For loan terms of 10 years to 15 years, the interest rate will never exceed 9.95%. For loan terms over 15 years, the interest rate will never exceed 11.95% (the maximum rates for these loans). Earnest variable interest rate loans are based on a publicly available index, the one month London Interbank Offered Rate (LIBOR). Your rate will be calculated each month by adding a margin between 1.82% and 5.50% to the one month LIBOR. The rate will not increase more than once per month. Earnest rate ranges are current as of Month/Day/Year, and are subject to change based on market conditions and borrower eligibility.
Auto Pay discount: If you make monthly principal and interest payments by an automatic, monthly deduction from a savings or checking account, your rate will be reduced by one quarter of one percent (0.25%) for so long as you continue to make automatic, electronic monthly payments. This benefit is suspended during periods of deferment and forbearance.
The information provided on this page is updated as of 08/21/18. Earnest reserves the right to change, pause, or terminate product offerings at any time without notice. Earnest loans are originated by Earnest Operations LLC. California Finance Lender License 6054788. NMLS # 1204917. Earnest Operations LLC is located at 302 2nd Street, Suite 401N, San Francisco, CA 94107. Terms and Conditions apply. Visit https://www.earnest.com/terms-of-service, email us at email@example.com, or call 888-601-2801 for more information on ourstudent loan refinance product.
© 2018 Earnest LLC. All rights reserved. Earnest LLC and its subsidiaries, including Earnest Operations LLC, are not sponsored by or agencies of the United States of America.
2 Important Disclosures for Laurel Road.
Laurel Road Disclosures
3 Important Disclosures for SoFi.
4 Important Disclosures for LendKey.
Refinancing via LendKey.com is only available for applicants with qualified private education loans from an eligible institution. Loans that were used for exam preparation classes, including, but not limited to, loans for LSAT, MCAT, GMAT, and GRE preparation, are not eligible for refinancing with a lender via LendKey.com. If you currently have any of these exam preparation loans, you should not include them in an application to refinance your student loans on this website. Applicants must be either U.S. citizens or Permanent Residents in an eligible state to qualify for a loan. Certain membership requirements (including the opening of a share account and any applicable association fees in connection with membership) may apply in the event that an applicant wishes to accept a loan offer from a credit union lender. Lenders participating on LendKey.com reserve the right to modify or discontinue the products, terms, and benefits offered on this website at any time without notice. LendKey Technologies, Inc. is not affiliated with, nor does it endorse, any educational institution.
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Citizens Bank Disclosures
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