The Gramm-Leach-Bliley Act (the “GLBA”) requires companies that collect non-public information (such as telephone number, address, date of birth, occupation, credit scores, bankruptcy history, income and health history and social security number) from its customers to provide them with a Privacy Notice relating to the specific use and disclosure of such information.
Student Loan Hero, Inc. (“we,” “our,” “us” or “SLH”) understands your privacy is important. We value our relationship with you and are committed to protecting the confidentiality of your nonpublic personal information (NPI). This notice explains why we collect NPI, what we do with NPI and how we protect your privacy.
This Privacy Notice is for your information only. You do not need to sign and return this notice. If you would like to Opt-out of non-public information you may do so anytime buy following the steps outlined in the Section below entitled “Your Opt-Out Right.”
The information we collect from you (“non-public information” or “NPI”) may include:
We collect your personal information, for example, when you
If you decide to use a lending product offered on our website, we may disclose NPI to the relevant lender, their service provider(s), and other similar entities. We may also disclose to the U.S. department of education, if the relevant lending product is a student loan.
We may also disclose any of the categories of NPI that we collect to non-affiliated companies as permitted by law and for our everyday business purposes, such as to process transactions, maintain accounts, respond to court orders and legal investigations.
Lastly, we may disclose NPI about you to non-affiliated non-financial companies, such as service providers who assist us with marketing our products and services, and companies that assist with data storage or processing or other administrative activities, and other third party service providers that enable us to provide you with products and services that you have requested.
In order to help you consolidate your loans, Student Loan Hero, Inc. uses your NPI to:
We may also use the NPI that we collect in the following ways:
We may also use and disclose NPI to:
Other than those disclosures permitted by law, you may restrict information sharing with non-affiliated third parties. You may opt out at any time.
If you wish to “opt-out” of information sharing, you must:
Your opt-out choice will become effective upon our receipt of this form.
We maintain administrative, electronic, and technical safeguards that comply with federal regulations and that are designed to protect the confidentiality and security of your NPI. We also restrict access to NPI to those employees who have a legitimate business need for the information.
Data Security Breach Notification
In the event of a data security breach that requires us to notify you, we will send you notification by email. You must therefore keep your registered email address current. You must promptly notify us of any change in your email address on record by contacting firstname.lastname@example.org and providing your updated email address and updating your contact information. By your continued use of the site and our services, you consent to receive electronic notice in the event of such a breach.
If we decide to change this privacy notice, we will provide a new notice that reflects our new policies and procedures.
NPI of former customers will be treated as described in this policy.