If you’re maxed out on your federal student loans and need help paying for college, private student loans can bridge the gap. But with so many private student loan companies out there, it can be hard to determine which one is best for you.
Although Wells Fargo student loans offer discounted rates for existing bank customers, the student loan program doesn’t quite stack up against its competitors. What’s more, Wells Fargo student loans reviews from customers aren’t complimentary. Read on to find out why.
Wells Fargo student loans review
If you’re considering Wells Fargo student loans as a borrowing option, it’s important to know both the good and the bad. Here are the main benefits and drawbacks to consider:
- There’s an interest rate discount of up to 0.75 percent for some borrowers.
- Cosigners can be released from loans.
- There are few fees.
- The student loan interest rates aren’t among the best available.
- There are poor customer reviews.
- Pre-qualification isn’t an option.
It’s also important to point out that federal regulators have taken issue with the bank’s student loan practices.
In August 2016, the Consumer Financial Protection Bureau (CFPB) announced it had taken action against Wells Fargo for the following reasons:
- The bank failed to provide important payment information during the servicing process.
- The bank charged customers illegal fees.
- The bank failed to update inaccurate credit report information.
As a result, Wells Fargo was ordered to pay a $3.6 million penalty to the CFPB and another $410,000 in restitution to borrowers.
Wells Fargo student loans features
Undergraduate and graduate students can apply for the following Wells Fargo student loans:
- Wells Fargo Collegiate student loan: Undergraduate students can borrow up to $120,000 between Wells Fargo and all other student loans.
- Wells Fargo Graduate student loan: Business and law graduate students can borrow up to $180,000 between Wells Fargo and all other student loans. All other fields of study have a $120,000 loan limit.
Keep in mind that individual student loans typically are limited to the actual cost of attendance for the loan period.
With either loan, you don’t have to start making payments until six months after you leave school. That said, interest starts accruing when the loan is disbursed.
So if you can afford it, consider making interest-only payments while you’re in school. That way, you can avoid having a higher balance because of interest capitalization.
Both loans allow cosigners to help you qualify for a lower interest rate. You can even request that the cosigner be removed from the loan after you make your first 24 consecutive monthly payments on time.
If your first monthly payment is late, however, you need to make 48 consecutive monthly payments on time.
The bank also has a student loan consolidation program for college graduates who are looking to refinance their student loan debt.
Wells Fargo student loans interest rates and fees
The bank doesn’t charge an application, origination, or early repayment fee. It does, however, charge a late fee of $28.
|Collegiate Student Loan||Graduate Student Loan|
|Variable interest rate*||3.87% to 9.88% APR||4.91% to 10.38% APR|
|Fixed interest rate*||5.94% APR to 11.26% APR||6.84% to 11.67% APR|
*APRs as of Dec. 6, 2017
Keep in mind that the lowest rates include discounts you might or might not qualify for. Here’s how they break down:
- 0.50 percent discount if you have a relationship through the Portfolio by Wells Fargo program
- 0.25 percent discount if you have a qualifying Wells Fargo consumer checking account
- 0.25 percent discount if you have a prior federal or private student loan through the bank
- 0.25 percent discount if you set up automatic payments
The first three discounts are available during the application process, and you can get only one of them. The last discount is available for anyone during the repayment process.
Compared to other student loan companies, Wells Fargo’s student loan interest rates don’t stack up well. The biggest discount requires you to be a Portfolio by Wells Fargo customer, and that program charges a $30 monthly fee unless you have big deposits with the bank.
Wells Fargo student loans eligibility requirements
Depending on which loan you want, there are different eligibility requirements. For both loans, you must be a U.S. citizen, a U.S. national, a permanent resident alien, or an international student who is a temporary resident alien.
If you’re a temporary resident alien, you also need to have a cosigner who is eligible to apply. Others will need to meet Wells Fargo’s credit and employment requirements.
Here are some other requirements:
Collegiate student loan
- You must be enrolled as an undergraduate student at an eligible school and seeking a degree, certificate, or license.
- You can qualify if you’re in school less than half time.
Graduate student loan
- You must be enrolled as a graduate student at an eligible school and seeking a degree, certificate, or license.
- You must be making satisfactory academic progress in your chosen field of study.
How to apply for Wells Fargo student loans
If you’re interested in applying, you have two options. One is to call 1-800-378-5526 and work with a Wells Fargo student loan consultant. The other is to apply online.
You’ll start out by choosing which loan you want. Then, you’ll verify your school and citizenship information. Next, you’ll get a rundown of loan terms so you know what you’re getting yourself into.
Once you’re ready, click on “Get Started” to begin the official application. You’ll need the following information to complete it:
- Employment and income information for you and your cosigner, if applicable
- Permanent U.S. address
- The academic term for which you’re using the loan
- Anticipated college graduation date
- Cost of attendance
- Estimated financial assistance you’re receiving
- Personal information, including your Social Security number, date of birth, phone number, and email address
If you’re already a Wells Fargo customer, the bank will prefill parts of the application for you when you sign in. If you aren’t, it’ll take only a few minutes to get through it.
Once you fill everything out, you’ll need to agree to some disclosures and terms and conditions before proceeding.
Keep in mind that if you submit the application, Wells Fargo will make a hard inquiry on your credit report, which can knock a few points off your credit score.
Wells Fargo student loans reviews by customers
One of the best ways to gauge how well a company is going to treat you is to see how it treats others. Unfortunately, you won’t find many positive experiences listed among Wells Fargo student loans reviews.
Of the 85 people who had reviewed Wells Fargo’s student loan servicing on Consumer Affairs as of December 2017, 82 gave the lender just one star out of five.
Reviewers shared several issues, including some of the reasons the CFPB took action against the bank:
“Even though I was making payments each month, Wells Fargo was charging me late fees for 1.5 years without notifying me of any issues. I was told that while my phone number was listed on my account, they didn’t have permission to contact me directly. Someone from the executive office later provided me with a different version, stating that Wells Fargo wasn’t obligated to contact me. Ruining my credit could have been avoided with a simple phone call.”
“We took out two student loans on our daughter for her undergraduate degree. After graduation, we received nothing from them about the payment being due. … She graduated, and they sent us a bill saying we owed around $20,000 on the loan. It was late because our bank would not release the funds on a timely basis. So we paid a late fee. The second bill came due, and I mailed it off three weeks before the due date. CONVENIENTLY, that was also late.”
If you have any questions about Wells Fargo student loans, you can reach the bank’s customer service team at 1-800-658-3567. Representatives are available Monday through Friday from 7 a.m. to 8 p.m. Central Time.
Should you apply for a Wells Fargo student loan?
Despite Wells Fargo’s discounts for existing bank customers, you might be able to qualify for a better interest rate elsewhere. Plus, the bank’s poor customer reviews and issues with regulators make it difficult to recommend.
To ensure you get the best deal on a private student loan, shop around and compare several lenders to see what they have to offer. Focus on more than the interest rate too. For example, one lender could offer a low interest rate but no cosigner release option.
Prioritize the student loan features that are most important to you and keep them top of mind as you do your research. If you do your due diligence, you’ll be in much better shape when it comes time to start making payments.
Need a student loan?Here are our top student loan lenders of 2018!
|1 Important Disclosures for CollegeAve.
College Ave Student Loans products are made available through either Firstrust Bank, member FDIC or M.Y. Safra Bank, FSB, member FDIC. All loans are subject to individual approval and adherence to underwriting guidelines. Program restrictions, other terms, and conditions apply.
2 Important Disclosures for Discover.
3 Important Disclosures for Ascent.
Before taking out private student loans, you should explore and compare all financial aid alternatives, including grants, scholarships, and federal student loans and consider your future monthly payments and income. Applying with a cosigner may improve your chance of getting approved and could help you qualify for a lower interest rate. Ascent Student Loans may be funded by Richland State Bank (RSB) or Turnstile Capital Management, LLC (TCM), which are not affiliated entities. Certain restrictions and limitations may apply. Ascent Student Loan products are subject to credit qualification, completion of a loan application, verification of application information and certification of loan amount by a participating school. All loan products may not be available in certain jurisdictions. Other terms and conditions apply. Ascent is a federally registered trademark of TCM and may be used by RSB under limited license. Richland State Bank is a federally registered service mark of Richland State Bank.
* Application times vary depending on the applicants ability to supply the necessary information for submission.
* The Sallie Mae partner referenced is not the creditor for these loans and is compensated by Sallie Mae for the referral of Smart Option Student Loan customers.
4 = Sallie Mae Disclaimer: Click here for important information. Terms, conditions and limitations apply.
5 Important Disclosures for PNC.
PNC Bank is one of the nation’s largest education loan providers. For over 40 years, PNC has been committed to helping students and their families make possible the adventure of college.
6 Important Disclosures for SunTrust.
Before applying for a private student loan, SunTrust recommends comparing all financial aid alternatives including grants, scholarships, and both federal and private student loans. To view and compare the available features of SunTrust private student loans, visit https://www.suntrust.com/loans/student-loans/private.
Certain restrictions and limitations may apply. SunTrust Bank reserves the right to change or discontinue this loan program without notice. Availability of all loan programs is subject to approval under the SunTrust credit policy and other criteria and may not be available in certain jurisdictions.
SunTrust Bank, Member FDIC. ©2018 SunTrust Banks, Inc. SUNTRUST, the SunTrust logo and Custom Choice Loan are trademarks of SunTrust Banks, Inc. All rights reserved.
7 Important Disclosures for LendKey.
Additional terms and conditions apply. For more details see LendKey
8 Important Disclosures for CommonBond.
A government loan is made according to rules set by the U.S. Department of Education. Government loans have fixed interest rates, meaning that the interest rate on a government loan will never go up or down.
Government loans also permit borrowers in financial trouble to use certain options, such as income-based repayment, which may help some borrowers. Depending on the type of loan that you have, the government may discharge your loan if you die or become permanently disabled.
Depending on what type of government loan that you have, you may be eligible for loan forgiveness in exchange for performing certain types of public service. If you are an active-duty service member and you obtained your government loan before you were called to active duty, you are entitled to interest rate and repayment benefits for your loan.
A private student loan is not a government loan and is not regulated by the Department of Education. A private student loan is instead regulated like other consumer loans under both state and federal law and by the terms of the promissory note with your lender.
If your private student loan has a fixed interest rate, then that rate will never go up or down. If your private student loan has a variable interest rate, then that rate will vary depending on an index rate disclosed in your application. If the interest rate on the new private student loan is less than the interest rate on your government loans, your payments will be less if you refinance.
If you don’t pay a private student loan as agreed, the lender can refer your loan to a collection agency or sue you for the unpaid amount.
Remember also that like government loans, most private loans cannot be discharged if you file bankruptcy unless you can demonstrate that repayment of the loan would cause you an undue hardship. In most bankruptcy courts, proving undue hardship is very difficult for most borrowers.
9 Important Disclosures for Citizens Bank.
Citizens Bank Disclosures
|3.69% – 10.94%1||Undergraduate, Graduate, and Parents||Visit CollegeAve|
|3.82% – 12.82%3||Undergraduate and Graduate||Visit Ascent|
|4.34% – 12.99%2||Undergraduate and Graduate||Visit Discover|
|4.12% – 10.98%*,4||Undergraduate and Graduate||Visit SallieMae|
|5.03% – 11.23%5||Undergraduate and Graduate||Visit PNC|
|3.88% – 12.88%6||Undergraduate and Graduate||Visit SunTrust|
|4.72% – 9.81%7||Undergraduate and Graduate||Visit LendKey|
|3.72% – 9.68%8||Undergraduate, Graduate, and Parents||Visit CommonBond|
|4.04% – 12.01%9||Undergraduate, Graduate, and Parents||Visit Citizens|