It’s tax time and you’re wondering where you can go to file your taxes online. There are so many choices out there, so how do you decide? First, it’s good to compare your options and know what’s out there. One available option is TaxAct.
Instead of spending money on an accountant, TaxAct makes DIY taxes a bit easier. Their mission is to “empower people to navigate the complexities of tax and finance with ease and accuracy at a fair price.”
They offer a comprehensive suite of online, download and mobile solutions for individuals and small business owners.
TaxAct Tax Preparation Software
Everyone’s tax situation is different. Depending on the complexity of your financial situation, TaxAct offers three tiers:
The free option allows users to file a simple 1040EZ as well as a 1040A. Under this option, you can e-file at no cost and get refund updates as you fill out the tax return. You can also receive support should you have any questions along the way. Note: it costs $5 to import your tax information from the previous year.
If your tax situation is a bit more complex, the Plus option might be a good fit for you. The Plus option allows users to itemize and get the most out of their deductions and credits. This option is best for investors and homeowners, etc. You can easily import your last year’s tax information to help you with this year’s filing. While this option is not free, it does include a Price Lock Guarantee. In other words, the price will not change over time. Note: it costs an additional $25 to file your state return.
Their last option is Premium, which is geared toward small business owners. For example, if you’re self-employed or work as a contractor or freelancer, this is the option for you. The Premium option makes it easy to claim any business deductions and credits. You can also use their Stock Assistant to import your data and manage your capital gains. This option also has a Price Lock Guarantee. Note: it costs an additional $25 to file your state return.
All three options also offer a financial assessment catered to your unique situation. For example, they might recommend ways you can lower your tax liability and offer innovative ways to save.
If you’re still unsure about which package would be a good fit, you can use their online assessment tool. You check which categories apply to your situation and they will recommend the package best suited to your needs.
Using the TaxAct online platform
To get started, you need to use TaxAct’s online platform and create an account. You will need to provide your email and create a username and password.
TaxAct will send you a verification code every time you sign-in. The code is sent via email or text message to secure your data and confirm your identity.
Once you have created an account, TaxAct will walk you through the tax filing process. The interface is user-friendly and will ask questions about your particular tax situation.
The time it takes to file your tax return depends on your situation and if you have your documents ready. Budget at least one hour to complete the tax return if you want to do it one sitting.
In addition to their desktop version, TaxAct also has a free mobile app called TaxAct Express™. The app is available on Android and iPhone, and allows you to file your tax return straight from your smartphone. Using the app, you can file securely and track your refund.
The cost for TaxAct will vary depending on your particular situation and the package that you choose.
The basic free version doesn’t cost anything, but you might not be eligible for that version if your situation is more complex.
Compared to other online tax software, TaxAct offers competitive pricing. For example, here’s a price comparison chart from their website:
TaxAct customer service
When you’re dealing with an online tax software service, you want the option to get in touch if you have any questions or concerns.
TaxAct has streamlined support services available should you need further assistance both online and via phone. If you go to their support page, you can choose a category that best fits your situation and submit your request for a response from a customer service representative. According to their website, they usually respond within one to two business days.
More about TaxAct
TaxAct opened their doors in 1998 and prides itself in being an affordable online tax preparation software. They are based out of Cedar Rapids, Iowa and are a subsidiary of Blucora. Each year, TaxAct serves millions of tax filers.
They are so confident with their product, they have many different guarantees, including:
- Maximum refund pledge, which promises to get you the maximum refund that is possible for your particular situation.
- Money-back guarantee, which allows users to get a full refund within 30 days if they’re unhappy with the product (this is not available if you already e-filed).
- Satisfaction guarantee, which allows you to stop using the service if you are unhappy with the product.
- Accuracy guarantee, which helps users feel confident their information is absolutely correct. If there’s a problem, TaxAct will pay any penalty or interest from the IRS.
- Price Lock Guarantee, confirming you will pay the price that is posted at the time you begin your tax return.
TaxAct is becoming one of the leaders in the online tax preparation space. They have extensive resources available on their website, including checklists, tax calculators, IRS resources, and more. They also list all of the important dates related to tax time.
While TaxAct is growing and many people are using it to e-file their taxes, there are several negative reviews on Consumer Affairs. Many of the complaints detail the process of trying to file for free and being asked to pay a fee, even though TaxAct is clear about their costs. On the other hand, some of the TaxAct reviews state the service is great and affordable, compared to other online tax preparations services.
Whatever you decide, it’s important to choose the right option for you. TaxAct will even give you a refund if you are unhappy with the service (provided you haven’t filed your taxes).
TaxAct contact information
If you’d like to get in touch with TaxAct, you can contact their customer support, tax help line and sales department at (319) 373-3600. Their hours vary, but are extended during the tax season. From January 16 to April 18, 2017 (the deadline for this year), they are available 7:30 a.m. to 9 p.m., Monday through Friday. On Saturday, they are available 8:30 p.m. to 5:30 p.m.. Sunday they are available 10 a.m. to 5 p.m.
For any paperwork or questions via traditional mail, you can reach them at their corporate headquarters:
1425 60th Street NE
Cedar Rapids, IA 52402
Have any questions or comments about the service? You can contact them via email at email@example.com.
Filing your taxes probably isn’t your idea of a good time. Deciding how to do your taxes – on your own, with an accountant, or an online tax preparation service – can be even more difficult.
If your taxes are fairly straightforward, doing your taxes yourself online could be a good option. Using TaxAct, you can e-file your tax return at an affordable price with guaranteed satisfaction.