How to Use StudentLoans.gov to Take Control of Your Federal Debt

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Our team at Student Loan Hero works hard to find and recommend products and services that we believe are of high quality. We sometimes earn a sales commission or advertising fee when recommending various products and services to you. Similar to when you are being sold any product or service, be sure to read the fine print to help you understand what you are buying. Be sure to consult with a licensed professional if you have any concerns. Student Loan Hero is not a lender or investment advisor. We are not involved in the loan approval or investment process, nor do we make credit or investment related decisions. The rates and terms listed on our website are estimates and are subject to change at any time.

Editorial Note: This content is not provided or commissioned by any financial institution. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author’s alone, and may not have been reviewed, approved or otherwise endorsed by the financial institution.

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When the Internal Revenue Service shut down its Data Retrieval Tool for fear of a data breach, federal student loan borrowers were left frustrated and confused. They no longer had a seamless way to apply for income-driven repayment (IDR) to help them ease the burden of student loan debt.

More than two months later, this feature was finally back up and running — this time at StudentLoans.gov. Here’s how you can use this resource to better manage your federal student loans.

Who should use StudentLoans.gov?

The Department of Education’s (DOE) Federal Student Aid office runs StudentLoans.gov. It serves two audiences of federal student loan borrowers:

  1. Those who are out of school and in the process of repaying or consolidating their debt
  2. Those who are looking to obtain new loans (in-school students and their parents)
federal student aid

Image via StudentLoans.gov

In March 2015, StudentLoans.gov underwent a redesign that made it easier for users to find the content relevant to them. The site has had its share of technical issues though; it has a 1.5-out-of-5 rating on the Is It Down Right Now? website. But its intuitive navigation should get you where you need to go, from start to finish.

Getting started: Creating your FSA ID

You’ll need an FSA ID (formerly the Federal Student Aid Pin) to access the full site. If you don’t have an ID, you can create one in less than five minutes.

However, get this done ahead of time, as you won’t get far on the site without it. The login won’t function until the Social Security Administration (SSA) OKs your personal information. (They notified me via email within about 24 hours that I was good to go.)

The FSA ID allows to users do three things on StudentLoans.gov:

  • Sign Federal Student Aid documents electronically
  • Access personal records
  • Accept legal notices

Once the SSA knows you’re a legit user, you will have access to your own homepage. Here, you can receive online messages, manage personal documents (such as a loan consolidation application), and click to carry out popular tasks.

5 things you can do on StudentLoans.gov

Here are the different tasks you can carry out on StudentLoans.gov — and how to do them.

1. Apply for student loan consolidation

If you’ve decided to consolidate your federal loans into one Direct Consolidation Loan, StudentLoans.gov is the place to get it done. It only takes 30 minutes to fill in the application. Of course, this is only true if you already have a bunch of information at your side.

You will need your FSA ID, personal information, and the following details of your loans (even those you don’t plan to consolidate):

  • Loan type
  • Full name and mailing address of the loan holder or the servicer
  • Account number (found on your statement)
  • Estimated amount needed to pay off the loan

As you add your existing loans to the consolidation tool, it will auto-populate your new combined loan balance and interest rate. The rate is a weighted average of your previous loans, plus a minor round-up.

You could also indicate that you’d like your consolidation delayed until your grace period expires. This is a nice option for recent grads who are planning ahead. You can delay consolidation between one and nine months.

After completing the application, you’ll select your loan servicer. As of June 2017, you had the choice of Nelnet, Navient, Great Lakes Educational Services, and FedLoan Servicing. For borrowers with a particular distaste for an existing servicer, being able to choose your own is a plus.

If you don’t want to complete the application digitally, there are instructions to do so on paper. This will require downloading, printing, and mailing your documents to your servicer.

2. Use a repayment estimator to choose an IDR plan

You might be skeptical of a government website’s ability to provide an interactive tool that actually works. Enter StudentLoans.gov’s Repayment Estimator. It allows users to add all their loans and individual characteristics, such as annual income.

The estimator then spits out your monthly and total payouts for the repayment plans that you are eligible for. (If you used StudentLoans.gov to consolidate, you would be eligible for all seven plans.) The tool also shows how much of the loans’ balance could be wiped away by Public Service Loan Forgiveness for each repayment plan.

The site’s tool is especially useful because it might lead users to switch to an income-driven repayment plan. StudentLoans.gov is also where you would complete the income-driven repayment application.

For borrowers new to IDR

You can apply for one of the federal government’s four IDR plans and limit their monthly payment to a percentage of their income. The site’s Repayment Estimator helps borrowers decide which plan is right for them:

  • Revised Pay As You Earn Repayment (REPAYE)
  • Pay As You Earn Repayment (PAYE)
  • Income-Based Repayment (IBR)
  • Income-Contingent Repayment (ICR)

The application takes 10 minutes to complete; the Data Retrieval Tool’s (DRT) return is responsible for that speed.

The DRT pulls your tax information into your application — that’s important because your annual salary plays a role in choosing one of these repayment plans. If your income has changed since the last tax return, you will be directed to a share newer a pay stub or employer letter with your loan servicer.

Under all four repayment plans, your payments are affected by marriage. If you and your significant other aren’t separated and routinely file a joint tax return, your payment will be determined by your combined income.

That explains why IDR applications must be cosigned by a spouse (if you have one). This requirement can also be completed on StudentLoans.gov.

As long as the spouse has their applicant’s reference code and Social Security number, he or she can enter their information and digitally sign the IDR request within 10 minutes. Unlike the traditional role of a federal loan cosigner, spouses aren’t promising to repay the loan by signing their name here.

For borrowers already using IDR

This section of StudentLoans.gov allows returning applicants to:

  • Provide updated income and family-size information to recertify an IDR plan
  • Request to reduce your monthly payment because of a change in income or family size
  • Switch from one IDR plan to another

Recertification is performed annually, while requesting a lower payment or switching IDR plans can occur at any time. Each task requires that your information is current in the National Student Loan Data System. If it’s not, you’ll land on a web page instructing you to update it.

3. Complete mandatory counseling

The remainder of the site is meant for undergraduate students, graduate and professional students, and their parents.

Students can check off mandatory trainings like entrance and exit counseling. They’re meant for brand-new borrowers or those who are just leaving school. There are also optional resources, such as Finance Awareness Counseling, that could be helpful for new borrowers.

Similarly, credit-deficient applicants for PLUS Loans can fulfill their own federal requirement: Sitting through 20 to 30 minutes of PLUS Credit Counseling. Many of the training sessions on the site take this long to finish.

StudentLoans.gov is also the one-stop shop for in-school and parent borrowers to complete a master promissory note (MPN). The MPN, which is necessary for all Direct Loans, is a pledge that borrowers will repay their loans and the accruing interest over time.

The MPN application permits you to receive federal loans for up to 10 years and takes less than 30 minutes to fill out.

4. Apply for PLUS Loans if you’re a parent

The next reason for parents of enrolled undergraduates to visit StudentLoans.gov is to apply for a PLUS Loan. Although the school determines the application’s fate, parents must complete this 20-minute process with the DOE.

In completing the application, parent borrowers can:

  • Direct the school to use loan funds for education expenses beyond tuition and fees
  • Decide who receives the loan’s credit balance
  • Request a deferment while their child is in school
  • Request an additional, six-month deferment after their child leaves school

Parents will need their own FSA ID, their child’s information, and their employer’s information to complete the PLUS Loan application.

5. Find forms and get more help

If you can’t get a task completed or a question answered on StudentLoans.gov, the site is good about telling you where to do so. It suggests, for example, to contact your school’s financial aid office for questions about a loan’s disbursement date and your loan servicer for questions about your balance.

If you’re not sure how to find a particular form — or don’t know which form you need — head to the site’s Forms Center. Here you can find downloadable application forms for anything related to repayment, deferment, forbearance, and discharge and forgiveness.

You can also be sent to the right document by taking a quick quiz about your situation. Someone who can’t afford a current monthly payment and needs to press the pause button, for example, would be directed to a list of deferment and forbearance options.

studentloans.gov contact phone number

Image via StudentLoans.gov

StudentLoans.gov contact information

The website provides more than a StudentLoans.gov contact phone number (1-800-557-7394). It also has a built-in email system and live chat.

But if you prefer hearing the voice of another human, its telephone support is available Monday through Friday, from 8 a.m. to 11 p.m. EST.

But many questions are more easily answered online, so the site provides a helpful FAQ and glossary page.

StudentLoans.gov is a valuable resource

Like most students, you started the process of financing your education at FAFSA.gov and StudentAid.gov. But once you leave school, StudentLoans.gov is where you can manage your federal student aid.

Having an all-in-one platform like this is especially important if you have multiple loans with multiple servicers, or if one of those servicers is being difficult.

But StudentLoans.gov is more than a valuable resource to manage your loans. It’s a platform that helps you take control of your debt before it starts taking control of you.

So log on, use the repayment estimator, and come up with your own an action-plan. Meanwhile, Student Loan Hero will still be here when you need our support.

Interested in refinancing student loans?

Here are the top 8 lenders of 2020!
LenderVariable APREligible Degrees 
Check out the testimonials and our in-depth reviews!
1 Important Disclosures for Earnest.

Earnest Disclosures

To qualify, you must be a U.S. citizen or possess a 10-year (non-conditional) Permanent Resident Card, reside in a state Earnest lends in, and satisfy our minimum eligibility criteria. You may find more information on loan eligibility here: https://www.earnest.com/eligibility. Not all applicants will be approved for a loan, and not all applicants will qualify for the lowest rate. Approval and interest rate depend on the review of a complete application.

Earnest fixed rate loan rates range from 3.20% APR (with Auto Pay) to 6.99% APR (with Auto Pay). Variable rate loan rates range from 1.99% APR (with Auto Pay) to 6.89% APR (with Auto Pay). For variable rate loans, although the interest rate will vary after you are approved, the interest rate will never exceed 8.95% for loan terms 10 years or less. For loan terms of 10 years to 15 years, the interest rate will never exceed 9.95%. For loan terms over 15 years, the interest rate will never exceed 11.95% (the maximum rates for these loans). Earnest variable interest rate loans are based on a publicly available index, the one month London Interbank Offered Rate (LIBOR). Your rate will be calculated each month by adding a margin between 1.82% and 5.50% to the one month LIBOR. The rate will not increase more than once per month. Earnest rate ranges are current as of December 13, 2019, and are subject to change based on market conditions and borrower eligibility.

Auto Pay discount: If you make monthly principal and interest payments by an automatic, monthly deduction from a savings or checking account, your rate will be reduced by one quarter of one percent (0.25%) for so long as you continue to make automatic, electronic monthly payments. This benefit is suspended during periods of deferment and forbearance.

The information provided on this page is updated as of 12/13/2019. Earnest reserves the right to change, pause, or terminate product offerings at any time without notice. Earnest loans are originated by Earnest Operations LLC. California Finance Lender License 6054788. NMLS # 1204917. Earnest Operations LLC is located at 302 2nd Street, Suite 401N, San Francisco, CA 94107. Terms and Conditions apply. Visit https://www.earnest.com/terms-of-service, email us at hello@earnest.com, or call 888-601-2801 for more information on our student loan refinance product.

© 2018 Earnest LLC. All rights reserved. Earnest LLC and its subsidiaries, including Earnest Operations LLC, are not sponsored by or agencies of the United States of America.


2 Important Disclosures for SoFi.

SoFi Disclosures

  1. Student loan Refinance: Fixed rates from 3.46% APR (with AutoPay) to 7.61% APR (without AutoPay). Variable rates currently from 2.31% APR (with AutoPay) to 7.61% (without AutoPay). Interest rates on variable rate loans are capped at either 8.95% or 9.95% depending on term of loan. See APR examples and terms. Lowest variable rate of 2.31% APR assumes current 1 month LIBOR rate of 2.31% plus 0.75% margin minus 0.25% for AutoPay. If approved for a loan, the fixed or variable interest rate offered will depend on your credit history and the term of the loan and will be within the ranges of rates listed above. For the SoFi variable rate loan, the 1-month LIBOR index will adjust monthly and the loan payment will be re-amortized and may change monthly. APRs for variable rate loans may increase after origination if the LIBOR index increases. The SoFi 0.25% AutoPay interest rate reduction requires you to agree to make monthly principal and interest payments by an automatic monthly deduction from a savings or checking account. The benefit will discontinue and be lost for periods in which you do not pay by automatic deduction from a savings or checking account.

3 Important Disclosures for Figure.

Figure Disclosures

Figure’s Student Refinance Loan is a private loan. If you refinance federal loans, you forfeit certain flexible repayment options associated with those loans. If you expect to incur financial hardship that would impact your ability to repay, you should consider federal consolidation alternatives.


4 Important Disclosures for College Ave.

College Ave Disclosures

College Ave Student Loans products are made available through either Firstrust Bank, member FDIC or M.Y. Safra Bank, FSB, member FDIC. All loans are subject to individual approval and adherence to underwriting guidelines. Program restrictions, other terms, and conditions apply.

1College Ave Refi Education loans are not currently available to residents of Maine.

2All rates shown include autopay discount. The 0.25% auto-pay interest rate reduction applies as long as a valid bank account is designated for required monthly payments. Variable rates may increase after consummation.

3$5,000 is the minimum requirement to refinance. The maximum loan amount is $300,000 for those with medical, dental, pharmacy or veterinary doctorate degrees, and $150,000 for all other undergraduate or graduate degrees.

4This informational repayment example uses typical loan terms for a refi borrower with a Full Principal & Interest Repayment and a 10-year repayment term, has a $40,000 loan and a 5.5% Annual Percentage Rate (“APR”): 120 monthly payments of $434.11 while in the repayment period, for a total amount of payments of $52,092.61. Loans will never have a full principal and interest monthly payment of less than $50. Your actual rates and repayment terms may vary.

Information advertised valid as of 1/1/2020. Variable interest rates may increase after consummation.


5 Important Disclosures for Laurel Road.

Laurel Road Disclosures

Laurel Road is a brand of KeyBank National Association offering online lending products in all 50 U.S. states, Washington, D.C., and Puerto Rico. Mortgage lending is not offered in Puerto Rico. All loans are provided by KeyBank National Association.
As used throughout these Terms & Conditions, the term “Lender” refers to KeyBank National Association and its affiliates, agents, guaranty insurers, investors, assigns, and successors in interest.

ANNUAL PERCENTAGE RATE (“APR”)
This term represents the actual cost of financing to the borrower over the life of the loan expressed as a yearly rate.

FEE INFORMATION

There are no origination fees or prepayment penalties associated with the loan. Lender may assess a late fee if any part of a payment is not received within 15 days of the payment due date. Any late fee assessed shall not exceed 5% of the late payment or $28, whichever is less. A borrower may be charged $20 for any payment (including a check or an electronic payment) that is returned unpaid due to non-sufficient funds (NSF) or a closed account.

LOAN AMOUNT

For bachelor’s degrees and higher, up to 100% of outstanding private and federal student loans (minimum $5,000) are eligible for refinancing. If you are refinancing greater than $300,000 in student loan debt, Lender may refinance the loans into 2 or more new loans.
For eligible Associates degrees in the healthcare field (see Eligibility & Eligible Loans section below), Lender will refinance up to $50,000 in loans for non-ParentPlus refinance loans. Note, parents who are refinancing loans taken out on behalf of a child who has obtained an associates degrees in an eligible healthcare field are not subject to the $50,000 loan maximum, refer to https://www.laurelroad.com/refinance-student-loans/refinance-parent-plus-loans/ for more information about refinancing ParentPlus loans.

ELIGIBILITY & ELIGIBLE LOANS

Borrower, and Co-signer if applicable, must be a U.S. Citizen or Permanent Resident with a valid I-551 card (which must show a minimum of 10 years between “Resident Since” date and “Card Expires” date or has no expiration date); state that they are of at least borrowing age in the state of residence at the time of application; and meet Lender underwriting criteria (including, for example, employment, debt-to-income, disposable income, and credit history requirements).

Graduates may refinance any unsubsidized or subsidized Federal or private student loan that was used exclusively for qualified higher education expenses (as defined in 26 USC Section 221) at an accredited U.S. undergraduate or graduate school. Any federal loans refinanced with Lender are private loans and do not have the same repayment options that federal loan program offers such as Income Based Repayment or Income Contingent Repayment.

All loans must be in grace or repayment status and cannot be in default. Borrower must have graduated or be enrolled in good standing in the final term preceding graduation from an accredited Title IV U.S. school and must be employed, or have an eligible offer of employment. Parents looking to refinance loans taken out on behalf of a child should refer to https://www.laurelroad.com/refinance-student-loans/refinance-parent-plus-loans/ for applicable terms and conditions.

For Associates Degrees: Only associates degrees earned in one of the following are eligible for refinancing: Cardiovascular Technologist (CVT); Dental Hygiene; Diagnostic Medical Sonography; EMT/Paramedics; Nuclear Technician; Nursing; Occupational Therapy Assistant; Pharmacy Technician; Physical Therapy Assistant; Radiation Therapy; Radiologic/MRI Technologist; Respiratory Therapy; or Surgical Technologist. To refinance an Associates degree, a borrower must also either be currently enrolled and in the final term of an associate degree program at a Title IV eligible school with an offer of employment in the same field in which they will receive an eligible associate degree OR have graduated from a school that is Title IV eligible with an eligible associate and have been employed, for a minimum of 12 months, in the same field of study of the associate degree earned.

INTEREST RATES

The interest rate you are offered will depend on your credit profile, income, and total debt payments as well as your choice of fixed or variable and choice of term. For applicants who are currently medical or dental residents, your rate offer may also vary depending on whether you have secured employment for after residency.

DISBURSEMENT OPTIONS

The repayment of any refinanced student loan will commence (1) immediately after disbursement by us, or (2) after any grace or in-school deferment period, existing prior to refinancing and/or consolidation with us, has expired.

POSTPONING OR REDUCING PAYMENTS

After loan disbursement, if a borrower documents a qualifying economic hardship, we may agree in our discretion to allow for full or partial forbearance of payments for one or more 3-month time periods (not to exceed 12 months in the aggregate during the term of your loan), provided that we receive acceptable documentation (including updating documentation) of the nature and expected duration of the borrower’s economic hardship.

We may agree under certain circumstances to allow a borrower to make $100/month payments for a period of time immediately after loan disbursement if the borrower is employed full-time as an intern, resident, or similar postgraduate trainee at the time of loan disbursement. These payments may not be enough to cover all of the interest that accrues on the loan. Unpaid accrued interest will be added to your loan and monthly payments of principal and interest will begin when the post-graduate training program ends.

We may agree under certain circumstances to allow postponement (deferral) of monthly payments of principal and interest for a period of time immediately following loan disbursement (not to exceed 6 months after the borrower’s graduation with an eligible degree), if the borrower is an eligible student in the borrower’s final term at the time of loan disbursement or graduated less than 6 months before loan disbursement, and has accepted an offer of (or has already begun) full-time employment.

If Lender agrees (in its sole discretion) to postpone or reduce any monthly payment(s) for a period of time, interest on the loan will continue to accrue for each day principal is owed. Although the borrower might not be required to make payments during such a period, the borrower may continue to make payments during such a period. Making payments, or paying some of the interest, will reduce the total amount that will be required to be paid over the life of the loan. Interest not paid during any period when Lender has agreed to postpone or reduce any monthly payment will be added to the principal balance through capitalization (compounding) at the end of such a period, one month before the borrower is required to resume making regular monthly payments.

KEYBANK NATIONAL ASSOCIATION RESERVES THE RIGHT TO MODIFY OR DISCONTINUE PRODUCTS AND BENEFITS AT ANY TIME WITHOUT NOTICE.

This information is current as of November 8, 2019 and is subject to change.


6 Important Disclosures for Splash Financial.

Splash Financial Disclosures

Terms and Conditions apply. Splash reserves the right to modify or discontinue products and benefits at any time without notice. Rates and terms are also subject to change at any time without notice. Offers are subject to credit approval. To qualify, a borrower must be a U.S. citizen or permanent resident in an eligible state and meet applicable underwriting requirements. Not all borrowers receive the lowest rate. Lowest rates are reserved for the highest qualified borrowers.


7 Important Disclosures for CommonBond.

CommonBond Disclosures

Offered terms are subject to change. Loans are offered by CommonBond Lending, LLC (NMLS # 1175900). If you are approved for a loan, the interest rate offered will depend on your credit profile, your application, the loan term selected and will be within the ranges of rates shown. All Annual Percentage Rates (APRs) displayed assume borrowers enroll in auto pay and account for the 0.25% reduction in interest rate. All variable rates are based on a 1-month LIBOR assumption of 1.76% effective November 10, 2019.


8 Important Disclosures for LendKey.

LendKey Disclosures

Refinancing via LendKey.com is only available for applicants with qualified private education loans from an eligible institution. Loans that were used for exam preparation classes, including, but not limited to, loans for LSAT, MCAT, GMAT, and GRE preparation, are not eligible for refinancing with a lender via LendKey.com. If you currently have any of these exam preparation loans, you should not include them in an application to refinance your student loans on this website. Applicants must be either U.S. citizens or Permanent Residents in an eligible state to qualify for a loan. Certain membership requirements (including the opening of a share account and any applicable association fees in connection with membership) may apply in the event that an applicant wishes to accept a loan offer from a credit union lender. Lenders participating on LendKey.com reserve the right to modify or discontinue the products, terms, and benefits offered on this website at any time without notice. LendKey Technologies, Inc. is not affiliated with, nor does it  endorse,  any educational institution.

Subject to floor rate and may require the automatic payments be made from a checking or savings account with the lender. The rate reduction will be removed and the rate will be increased by 0.25% upon any cancellation or failed collection attempt of the automatic payment and will be suspended during any period of deferment or forbearance. As a result, during the forbearance or suspension period, and/or if the automatic payment is canceled, any increase will take the form of higher payments. The lowest advertised variable APR is only available for loan terms of  5 years and is reserved for applicants with FICO scores of at least 810.

As of 12/019/2019 student loan refinancing rates range from 1.90% to 8.59% Variable APR with AutoPay and 3.49% to 7.75% Fixed APR with AutoPay.

1.99% – 6.89%1Undergrad
& Graduate

Visit Earnest

2.31% – 7.36%2Undergrad
& Graduate

Visit SoFi

2.06% – 6.81%3Undergrad
& Graduate

Visit Figure

2.62% – 6.12%4Undergrad
& Graduate

Visit College Ave

2.29% – 6.65%5Undergrad
& Graduate

Visit Laurel Road

1.99% – 7.06%6Undergrad
& Graduate

Visit Splash

1.81% – 6.29%7Undergrad
& Graduate

Visit CommonBond

1.90% – 8.59%8Undergrad
& Graduate

Visit Lendkey

Our team at Student Loan Hero works hard to find and recommend products and services that we believe are of high quality. We sometimes earn a sales commission or advertising fee when recommending various products and services to you. Similar to when you are being sold any product or service, be sure to read the fine print to help you understand what you are buying. Be sure to consult with a licensed professional if you have any concerns. Student Loan Hero is not a lender or investment advisor. We are not involved in the loan approval or investment process, nor do we make credit or investment related decisions. The rates and terms listed on our website are estimates and are subject to change at any time.

Published in Student Loan Repayment, Student Loans