How to Tell If That Student Loan Debt Relief Letter Is Legit

 January 5, 2021
How Student Loan Hero Gets Paid

How Student Loan Hero Gets Paid

Student Loan Hero is compensated by companies on this site and this compensation may impact how and where offers appear on this site (such as the order). Student Loan Hero does not include all lenders, savings products, or loan options available in the marketplace.

Advertiser Disclosure

Student Loan Hero Advertiser Disclosure

Student Loan Hero is an advertising-supported comparison service. The site features products from our partners as well as institutions which are not advertising partners. While we make an effort to include the best deals available to the general public, we make no warranty that such information represents all available products.

Editorial Note: The content of this article is based on the author’s opinions and recommendations alone. It may not have been reviewed, commissioned or otherwise endorsed by any of our network partners.

student loan debt relief

We’ve got your back! Student Loan Hero is a completely free website 100% focused on helping student loan borrowers get the answers they need. Read more

How do we make money? It’s actually pretty simple. If you choose to check out and become a customer of any of the loan providers featured on our site, we get compensated for sending you their way. This helps pay for our amazing staff of writers (many of which are paying back student loans of their own!).

Bottom line: We’re here for you. So please learn all you can, email us with any questions, and feel free to visit or not visit any of the loan providers on our site. Read less

Note that the government has paused all repayment on federally held student loans through the end of 2022, with no interest to be charged during that period and no loans to be held delinquent or in default.

*          *          *

It’s not unusual for student loan borrowers to receive letters promising debt relief. Some may be desperate enough over their debt to respond — but student loan borrowers beware: Some college debt relief offers could be scams, eager to charge you outrageous fees or worse.

If you’ve received a student loan debt relief letter (or text, email or phone call), here are some red flags to look for as you determine whether the offer is legitimate, as well as what to do if it’s too late and how to get help.

Signs your student loan debt relief letter might be a scam

Caution is a good watchword to have when evaluating promises of student debt relief. Consider these seven signs of danger — if any of them show up in an offer you’re looking at, it could be worth doing some deeper research to avoid problems down the road.

  1. You’ve never heard of the company or program
  2. You’re pressured to ‘act fast’ because of new laws or limited-time offers
  3. You’re asked to pay a fee upfront for services
  4. You’re told your student loan balance can be canceled or reduced
  5. The email or letter looks like an advertisement
  6. You’re unable to find reviews of the company and its services
  7. You’re asked to give them power of attorney or your FSA ID

1. You’ve never heard of the company or program

When it comes to federal loans, you should be dealing with your student loan servicer and viewing your account details via the Federal Student Aid website, run by the Department of Education.

For private loans, meanwhile, you should be dealing directly with your lender or servicer regarding any programs they have available — all of which should be clearly explained on the servicer’s website.

If the communication is from a third-party company that you’ve never heard of, or if it references a program you’re unfamiliar with, be suspicious of their student loan relief offers.

2. You’re pressured to ‘act fast’ because of new laws or limited-time offers

Since a new administration has taken office, scammers may tell you a benefit like Public Service Loan Forgiveness (PSLF) is going away and you need to act fast to take advantage of it. Be wary and do your own research — in the case of PSLF, for example, the program is still open to eligible applicants, and you can apply for free without forking over cash to a third-party company.

While there are some deadlines associated with federal student loan programs where you do need to “act now” — for example, recertifying income-driven repayments on an annual basis — you would likely be made aware of these deadlines well in advance.

Legitimate programs should always be open to those who qualify. Companies that contact you to say that an offer will only be available for a limited time are often scams.

3. You’re asked to pay a fee upfront for services

There is no-cost to apply to consolidate your federal loans. Any company that attempts to have you pay for this service is not legitimate.

While some private companies may charge you to refinance your student loan debt, many do not — and those that do will charge any fees at closing, not during the application process.

4. You’re told your student loan balance can be canceled or reduced

The only way to reduce your student loan balances is to make payments on your loans.

While some federal loans may be eligible for student loan forgiveness programs, there are strict criteria for participating, and the balance is forgiven once those criteria have been met — not at the time of refinancing. Any company that promises that they can reduce the amount you owe is almost certainly lying.

5. The email or letter looks like an advertisement

A legitimate letter will come in an envelope, have a letterhead and clearly outline terms of eligibility without any pressure sales or fancy gimmicks. The use of postcards, excessive exclamation points and hyperbolic language are all potential red flags.

Likewise, if you receive an email, make sure to check where it comes from. Emails sent from free online services like Hotmail, Gmail and Yahoo — or anywhere other than the organization offering the debt relief — are suspect and should be treated cautiously.

The same can be said if you’re receiving student loan robocalls and texts.

6. You’re unable to find reviews of the company and its services

Student Loan Hero offers reviews of student loan companies that are reputable. Similar reviews are also available from other sources.

If you’re considering refinancing your student loan debt, you should be able to easily obtain as much information about the company as you need to feel comfortable entrusting it with your financial information. Determining whether a company has Better Business Bureau (BBB) accreditation is another way to put your mind at ease regarding an organization’s legitimacy.

7. You’re asked to give them power of attorney or your FSA ID

Your FSA ID is akin to a written signature. The Department of Education and its affiliates will not ask for this ID. Don’t give it to a third party, even if they promise to wipe your slate clean of student loans. With this ID and your password, changes can be made to your account.

Debt relief scammers may also ask for the power of attorney, which gives them permission to make account changes on your behalf. Rather than doing what they promise to do (like pay off your bill), they may change the contact information on your account so you don’t get unpaid bill notices. This is bad news — you think they’ve gotten your loan forgiven because bills aren’t showing up, but in actuality, your account is in default.

What if you’re already a victim of a debt relief scam?

Don’t panic. Change the passwords to your accounts so the company can no longer log in. Contact your loan servicer to remove any power of attorney documents in your file. Revoking power of attorney will take away their ability to make decisions for you.

If possible, order a stop payment on checks or wire transactions and dispute credit card purchases with the fraudsters.

Don’t wait until you’re desperate to seek help

One of the reasons companies running student loan debt relief scams are able to stay in business is that they approach those who are scared or desperate for relief from student loan debt.

If you’re overwhelmed, one of the best things you can do is to be proactive. This means contacting your student loan servicer as soon as you are experiencing challenges with the repayment process. Often, there is a lot that your servicer can do to help you get your payments under control without having to resort to another entity, particularly if you have federal loans.

Even if your current servicer does not have a program that’s a good fit for you, the sooner you know that, the sooner you can begin to compare and contrast the offerings of legitimate student loan refinancing companies so you can seek relief from student loan debt.

Rather than waiting for a company to contact you, you stand a better chance of ending up with a legitimate student loan debt relief company by initiating the process yourself and conducting your own research. You will also likely find a program that will address your current financial needs.

Andrew Pentis and Taylor Gordon contributed to this report.