Navient Student Loans: Information and Resources for Borrowers


There are many types of student loans, but few student loan servicers offer such abundant options as Navient, one of the leaders in student loan servicing.

Current and prospective borrowers may not know that Navient is formerly Sallie Mae, before the company split off into two and Navient was born. Navient emphasizes financial relationship building with its customers and offers a wide variety of helpful repayment options.

Keep reading to learn how you can maximize your relationship with Navient student loans to pay off your debt as quickly as possible.

Navient student loan repayment options

Navient offers several student loan repayment plans that suit the diverse needs of borrowers:

Standard Repayment: This plan has a term of up to 10 years with a fixed monthly payment, minimum $50 per month.

Extended Repayment: Available for borrowers with more than $30,000 in Direct Loan or FFELP debt, this plan extends payments up to 25 years. You can choose from fixed or graduated payments.

Graduated repayment: These payments start small and increase every two years, designed to grow along with your income post-graduation.

Navient also allows federal loan holders to join any the four income-driven repayment plans based on financial hardship, family size, and/or income: Pay As You Earn (PAYE), Revised Pay As You Earn (REPAYE), Income-Based Repayment (IBR), and Income-Contingent Repayment (ICR). There’s also an Income-Sensitive Repayment Plan available for FFELP loans only.

Making student loan payments to Navient

The easiest way to make your student loan payments to Navient is by doing it online, using your Navient student loans login. Registering includes creating a user ID and password on the Navient website, as well as providing your Social Security Number in order to gather relevant loan data.

Deferments and forbearance options

Making payments on time and in full can become a problem if you’ve lost a job or encountered a financial hardship. Navient offers deferment and forbearance programs designed to alleviate any temporary money difficulties without sending you into debt.

Education-related deferment: A payment postponement for borrowers in graduate fellowship programs, rehabilitation training, internship or residency, or teaching in teacher shortage areas.

In-school and Parent PLUS Borrower deferment: For borrowers enrolled in school at least half-time, or for parents with a Parent PLUS loan with a child enrolled in school.

Unemployment deferment: If you’re out of work or work less than 30 hours a week, you may be eligible for unemployment deferment, which halts loan payments for up to three years. There’s also an economic hardship deferment with the same term.

During financially tough times, Navient’s forbearance options give borrowers a break on their loans by postponing their principal payments — though keep in mind that interest still accrues during this period.

Navient and military personnel

Members of the U.S. Armed Forces may be eligible for benefits under the Servicemembers Civil Relief Act (SCRA), which places an interest rate cap of 6% on federal and private student loans during periods of active duty. Qualified SCRA members will also have no charges or fees to pay.

Navient contact information

Navient has various departments for many of the lending programs mentioned above, listed here. To get started, here’s some contact info for its Private Loans Department:

Phone: 888-272-5543

Fax: 800-443-9723

For general correspondence, or to submit documentation, mail to:

P.O. Box 9640
Wilkes-Barre, PA 18773

Customer login

Because of the extensive reach Navient provides to different student loan borrowers, you’ll want to visit Navient on the web to see what other programs, services and contact info accessible to you. By working with a reliable student loan servicer, you’ll stay ahead of debt and on time with your loan payments.

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