Navient Student Loans: What to Know About this Former Servicer

 December 23, 2021
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As of the end of 2021, Navient ended its long run as a servicer of federal student loans.

Navient was charged with managing billing and repayment-related questions on behalf of the Department of Education. A frequent target of the Consumer Financial Protection Bureau, the company was due to transfer nearly six million federal loan accounts to a new servicer, Maximus, before 2022. (Other federal student loan servicer stalwarts, FedLoan Servicing and Granite State, are also on the outs.)

If you have Navient student loans part of the federal Direct Loan program, look out for meaningful changes. If you have Navient loans that originated as Federal Family Education Loans or private loans, however, expect something like the status quo.

Here are the details:

Navient federal student loans: 3 changes to prepare for

Expect to receive correspondence from the Department of Education and your new student loan servicer. In the meantime, here are three developments coming down the pike.

1. Your loan will be transferred to a new servicer

According to the Education Department, you’ll be notified before and after the transfer via snail mail, email or both. If you hold one of the 5.6 million loan accounts being transferred, expect to hear directly from Aidvantage, the servicing division of new federal loan servicer Maximus.

Take action: Ensure your contact information has been updated on Otherwise, your new servicer may have difficulty tracking you down.

2. You might not see an immediate difference in service

For better or worse, you might hear a familiar voice on the other end of the customer service line: As part of the move to transfer borrower accounts, Maximus was absorbing about 800 Navient employees.

More practically, your loan details, such as your balance and interest rate, won’t change as a result of having a new servicer. And you don’t have to worry about a gap in your loan status: If your loans are in deferment currently, for example, that won’t change under the watch of Maximus.

Take action: Plan to log into your account early and often to confirm your loan status.

3. Prepare for potential delays in service

When the Education Department attempted to transfer 35 million student loans from outgoing contractor ACS to other federal loan servicers in 2013, many borrowers weren’t properly notified or had their accounts incorrectly altered, according to a 2020 report from the Student Borrower Protection Center.

Take action: Get out ahead of any possible problems by downloading a complete record of your federal student loans via the website. This way, you’ll have evidence of repayment if Aidvantage/Maximus suddenly short you.

Timeline in 2021: Navient’s exit from federal loan servicing
Sept. 28: The Education Department announces it’s reviewing a proposal that would see Navient transfer its federal loan portfolio to Maximus.
Oct. 20: The Education Department approves the Navient-Maximus plan.
Dec. 31: The 5.6 million accounts were slated to be fully transferred.
“We are confident this decision is in the best interest of the approximately 5.6 million federal student loan borrowers who will be (transferred)… Our confidence… is bolstered by the fact that Maximus will be held to the stronger standards for performance, transparency, and accountability that FSA included in its recent servicer contract extensions.” — Federal Student Aid chief operating officer Rich Cordray

Navient private student loans: What to know

While there was much upheaval for Navient student loans of the federal variety, its private loan program, which includes Navient-owned Federal Family Education Loans (FFELs), wasn’t due for major change.

Highlights of Navient student loans

  • Rate Reduction Program: If you’re facing financial hardship but can afford to pay a reduced monthly payment on your Navient student loans, the servicer offers the Rate Reduction Program that lowers your interest rate for six months. This rate reduction lowers the payment due each month — but bear in mind, it also means you’ll pay more on the total cost of the loan.
  • Autopay discount: Navient student loans feature an interest rate discount of 0.25 percentage points when you connect your bank account and enroll in autopay. However, if you have Navient student loans in forbearance or deferment, they’re ineligible for the benefit.
  • Cosigner release: Primary borrowers who have a cosigner for their Navient student loans can request a cosigner release. Only the primary borrower can initiate this request, and they must have made 12 consecutive, on-time payments (principal and interest) before applying. Proof of graduation or completion of study is required, and primary borrowers also need to meet income requirements and a credit check.
  • Highest student loan complaints: Navient was cited in the latest Consumer Finance Protection Bureau Ombudsman report, accounting for 41% of all borrower complaints related to private student loans.

Repayment options for Navient student loans

On top of receiving your payments, the servicer is responsible for assisting with any repayment plan changes you request on your Navient student loans.

Repayment plans on Navient private loans follow a standard repayment plan. A standard plan means your loan balance is evenly divided across a set period. You can expect the same monthly payment during your loan term, which is outlined in your promissory note.

Deferment and forbearance options on Navient student loans will depend on your lender, your loan program and the terms outlined on your promissory note. However, if you’re having trouble repaying your Navient loans, contact the servicer to learn what your options are. If you have a cosigned loan, you and your cosigner may need to provide financial documents that show your inability to pay.

Navient addresses and customer service

If you have a question regarding your loan, finding the right Navient customer service team depends on your loan type, whether it be an FFEL or a private loan.

  • Navient website:
  • Navient email: Log into your Navient account and use the “Email Us” option in the Help Center.
  • Navient social media: Facebook, Twitter

Federal Family Education Loans/Health Education Assistance Loans

  • Phone number: 888-272-5543 (U.S.); TDD: 877-713-3833
  • Hours of operation: Monday–Thursday 8 a.m.–9 p.m. and Friday 8 a.m.–8 p.m. (Eastern time)
  • Fax number: 800-848-1949 (U.S.); 001-570-821-6585 (international)

● Address for loan payments:
P.O. Box 9533
Wilkes-Barre, PA 18773-9533

● Address for cosigner loan payments:
P.O. Box 9555
Wilkes-Barre, PA 18773-9555

● Address for general correspondence and document submission:
P.O. Box 9500
Wilkes-Barre, PA 18773-9500

Private student loans

  • Phone number: 888-272-5543 (U.S.); TDD: 877-713-3833
  • Hours of operation: Monday–Thursday 8 a.m.–9 p.m. and Friday 8 a.m.–8 p.m. (Eastern time)
  • Fax number: 800-443-9723 (U.S.); 001-317-841-1713 (international)

● Address for loan payments:
P.O. Box 9000
Wilkes-Barre, PA 18773-9000

● Address for cosigner loan payments:
P.O. Box 9988
Wilkes-Barre, PA 18773-9988

● Address for general correspondence:
P.O. Box 9640
Wilkes-Barre, PA 18773-9640

Military service members with questions about their Navient student loans can find additional information about how to reach the servicer on Navient’s contact page.

When contacting any Navient student loan customer service department, make sure to include your account number to avoid additional delays.

Navient student loans: FAQ

What is Navient?

Navient is a longtime student loan servicer. It was created as an offshoot from Sallie Mae in 2014. As of 2022, it exclusively services private student loans, as well as Federal Family Education Loans.

Can I have a cosigner on my Navient private student loans?

You may have a cosigner on your Navient private student loans. Navient services various private student loan programs, which have different requirements regarding cosigned loans. It also offers cosigner release for eligible Navient private loans, if you meet certain requirements.

Does Navient offer military benefits?

Yes. Under the Servicemembers Civil Relief Act, military members receive benefits on their federal and private Navient loans. Some benefits include a 6% interest-rate cap and no fees on loans obtained before active duty service, active-duty payment deferment and more.

Is student loan forgiveness an option?

Private student loans have fewer forgiveness options, but Navient offers Total and Permanent Disability Discharge and death discharge for borrowers who meet certain qualifications. Each loan forgiveness program has its own eligibility requirements that borrowers must meet to be eligible for forgiveness.

How are payments applied if I’m past due on my bill?

The way a Navient payment is applied on a past-due bill depends on your loan type. For more information about how payments are applied, visit Navient’s About payments page.

Does Navient report payments to the credit bureaus?

Yes, Navient reports the status of your account to credit bureaus.

I don’t understand my Navient statement; where can I find help?

Depending on what type of loan you have, your Navient statement can look different. For a detailed guide, the servicer offers a visual statement overview for federal versus private loans.

Where can I find information on managing my account?

You can log into your Navient account to manage your account online. If you need additional support, see this account management guide on the Navient website. You can also contact Navient directly to speak to a representative about your student loans.

Can I pay my Navient student loan with a debit card?

Yes, you can make a Navient payment with a debit card over the phone or by mail. When calling, contact the appropriate Navient department (based on your loan type) and say “Make a payment,” then follow the prompts. If paying by mail, you can send a check from your debit account, making sure to include your Navient account number on the check.

Does Navient offer refinancing?

Yes, Navient offers NaviRefi that lets eligible borrowers refinance their federal and private student loans. However, NaviRefi is offered by invitation only to existing Navient customers who must meet additional criteria to qualify for its refinancing program.

How can I file a complaint against Navient?

Complaints against Navient for a private student loan can be directed to the Consumer Financial Protection Bureau.

Interested in refinancing student loans?

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1.74% – 8.70%1Undergrad
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1.74% – 7.99%4Undergrad
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Visit SoFi

1.89% – 5.90%5Undergrad
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Visit Laurel Road

1.74% – 7.99%6Undergrad
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1.90% – 5.25%7Undergrad
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1 Important Disclosures for Splash Financial.

Splash Financial Disclosures

Terms and Conditions apply. Splash reserves the right to modify or discontinue products and benefits at any time without notice. Rates and terms are also subject to change at any time without notice. Offers are subject to credit approval. To qualify, a borrower must be a U.S. citizen or permanent resident in an eligible state and meet applicable underwriting requirements. Not all borrowers receive the lowest rate. Lowest rates are reserved for the highest qualified borrowers. If approved, your actual rate will be within a range of rates and will depend on a variety of factors, including term of loan, a responsible financial history, income and other factors. Refinancing or consolidating private and federal student loans may not be the right decision for everyone. Federal loans carry special benefits not available for loans made through Splash Financial, for example, public service loan forgiveness and economic hardship programs, fee waivers and rebates on the principal, which may not be accessible to you after you refinance. The rates displayed may include a 0.25% autopay discount

The information you provide to us is an inquiry to determine whether we or our lenders can make a loan offer that meets your needs. If we or any of our lending partners has an available loan offer for you, you will be invited to submit a loan application to the lender for its review. We do not guarantee that you will receive any loan offers or that your loan application will be approved. Offers are subject to credit approval and are available only to U.S. citizens or permanent residents who meet applicable underwriting requirements. Not all borrowers will receive the lowest rates, which are available to the most qualified borrowers. Participating lenders, rates and terms are subject to change at any time without notice.

To check the rates and terms you qualify for, Splash Financial conducts a soft credit pull that will not affect your credit score. However, if you choose a product and continue your application, the lender will request your full credit report from one or more consumer reporting agencies, which is considered a hard credit pull and may affect your credit.

Splash Financial and our lending partners reserve the right to modify or discontinue products and benefits at any time without notice. To qualify, a borrower must be a U.S. citizen and meet our lending partner’s underwriting requirements. Lowest rates are reserved for the highest qualified borrowers. This information is current as of May 4, 2022.

2 Rate range above includes optional 0.25% Auto Pay discount. Important Disclosures for Earnest.

Earnest Disclosures

Student Loan Refinance Interest Rate Disclosure Actual rate and available repayment terms will vary based on your income. Fixed rates range from 2.99% APR to 8.24% APR (excludes 0.25% Auto Pay discount). Variable rates range from 1.99% APR to 8.24% APR (excludes 0.25% Auto Pay discount). Earnest variable interest rate student loan refinance loans are based on a publicly available index, the 30-day Average Secured Overnight Financing Rate (SOFR) published by the Federal Reserve Bank of New York. The variable rate is based on the rate published on the 25th day, or the next business day, of the preceding calendar month, rounded to the nearest hundredth of a percent. The rate will not increase more than once per month. The maximum rate for your loan is 8.95% if your loan term is 10 years or less. For loan terms of more than 10 years to 15 years, the interest rate will never exceed 9.95%. For loan terms over 15 years, the interest rate will never exceed 11.95%. Please note, we are not able to offer variable rate loans in AK, IL, MN, NH, OH, TN, and TX. Let us know if you have any questions and feel free to reach out directly to our team.

3 Important Disclosures for CommonBond.

CommonBond Disclosures

Offered terms are subject to change and state law restriction. Loans are offered by CommonBond Lending, LLC (NMLS # 1175900), NMLS Consumer Access. If you are approved for a loan, the interest rate offered will depend on your credit profile, your application, the loan term selected and will be within the ranges of rates shown. ‍All Annual Percentage Rates (APRs) displayed assume borrowers enroll in auto pay and account for the 0.25% reduction in interest rate. All variable rates are based on a 1-month LIBOR assumption of 0.15% effective Apr 22, 2021 and may increase after consummation.

4 Important Disclosures for SoFi.

SoFi Disclosures

Fixed rates range from 3.49% APR to 7.99% APR with a 0.25% autopay discount. Variable rates from 1.74% APR to 7.99% APR with a 0.25% autopay discount. Unless required to be lower to comply with applicable law, Variable Interest rates on 5-, 7-, and 10-year terms are capped at 8.95% APR; 15- and 20-year terms are capped at 9.95% APR. Your actual rate will be within the range of rates listed above and will depend on the term you select, evaluation of your creditworthiness, income, presence of a co-signer and a variety of other factors. Lowest rates reserved for the most creditworthy borrowers. For the SoFi variable-rate product, the variable interest rate for a given month is derived by adding a margin to the 30-day average SOFR index, published two business days preceding such calendar month, rounded up to the nearest one hundredth of one percent (0.01% or 0.0001). APRs for variable-rate loans may increase after origination if the SOFR index increases. The SoFi 0.25% autopay interest rate reduction requires you to agree to make monthly principal and interest payments by an automatic monthly deduction from a savings or checking account. This benefit will discontinue and be lost for periods in which you do not pay by automatic deduction from a savings or checking account. The benefit lowers your interest rate but does not change the amount of your monthly payment. This benefit is suspended during periods of deferment and forbearance. Autopay is not required to receive a loan from SoFi.

5 Important Disclosures for Laurel Road.

Laurel Road Disclosures

All credit products are subject to credit approval.

Laurel Road began originating student loans in 2013 and has since helped thousands of professionals with undergraduate and postgraduate degrees consolidate and refinance more than $4 billion in federal and private school loans. Laurel Road also offers a suite of online graduate school loan products and personal loans that help simplify lending through customized technology and personalized service. In April 2019, Laurel Road was acquired by KeyBank, one of the nation’s largest bank-based financial services companies. Laurel Road is a brand of KeyBank National Association offering online lending products in all 50 U.S. states, Washington, D.C., and Puerto Rico. All loans are provided by KeyBank National Association, a nationally chartered bank. Member FDIC. For more information, visit

As used throughout these Terms & Conditions, the term “Lender” refers to KeyBank National Association and its affiliates, agents, guaranty insurers, investors, assigns, and successors in interest.

  1. Checking your rate with Laurel Road only requires a soft credit pull, which will not affect your credit score. To proceed with an application, a hard credit pull will be required, which may affect your credit score.
  2. Savings vary based on rate and term of your existing and refinanced loan(s). Refinancing to a longer term may lower your monthly payments, but may also increase the total interest paid over the life of the loan. Refinancing to a shorter term may increase your monthly payments, but may lower the total interest paid over the life of the loan. Review your loan documentation for total cost of your refinanced loan.
  3. After loan disbursement, if a borrower documents a qualifying economic hardship, we may agree in our discretion to allow for full or partial forbearance of payments for one or more 3-month time periods (not to exceed 12 months in the aggregate during the term of your loan), provided that we receive acceptable documentation (including updating documentation) of the nature and expected duration of the borrower’s economic hardship. During any period of forbearance interest will continue to accrue. At the end of the forbearance period, any unpaid accrued interest will be capitalized and be added to the remaining principle amount of the loan.
  4. Automatic Payment (“AutoPay”) Discount: if the borrower chooses to make monthly payments automatically from a bank account, the interest rate will decrease by 0.25% and will increase back if the borrower stops making (or we stop accepting) monthly payments automatically from the borrower’s bank account. The 0.25% AutoPay discount will not reduce the monthly payment; instead, the discount is applied to the principal to help pay the loan down faster.

Assumptions: Repayment examples above assume a loan amount of $10,000 with repayment beginning immediately following disbursement. Repayment examples do not include the 0.25% AutoPay Discount.

Annual Percentage Rate (“APR”): This term represents the actual cost of financing to the borrower over the life of the loan expressed as a yearly rate.

Interest Rate: A simple annual rate that is applied to an unpaid balance.

Variable Rates: The current index for variable rate loans is derived from the one-month London Interbank Offered Rate (“LIBOR”) and changes in the LIBOR index may cause your monthly payment to increase. Borrowers who take out a term of 5, 7, or 10 years will have a maximum interest rate of 9%, those who take out a 15 or 20-year variable loan will have a maximum interest rate of 10%.


This information is current as of April 29, 2021. Information and rates are subject to change without notice.

6 Important Disclosures for Navient.

Navient Disclosures

You can choose between fixed and variable rates. Fixed interest rates are 2.99% – 8.24% APR (2.74% – 7.99% APR with Auto Pay discount). Starting variable interest rates are 1.99% APR to 8.24% APR (1.74% – 7.99% APR with Auto Pay discount). Variable rates are based on an index, the 30-day Average Secured Overnight Financing Rate (SOFR) plus a margin. Variable rates are reset monthly based on the fluctuation of the index. We do not currently offer variable rate loans in AK, CO, CT, HI, IL, KY, MA, MN, MS, NH, OH, OK, SC, TN, TX, and VA.

7 Important Disclosures for LendKey.

LendKey Disclosures

Refinancing via is only available for applicants with qualified private education loans from an eligible institution. Loans that were used for exam preparation classes, including, but not limited to, loans for LSAT, MCAT, GMAT, and GRE preparation, are not eligible for refinancing with a lender via If you currently have any of these exam preparation loans, you should not include them in an application to refinance your student loans on this website. Applicants must be either U.S. citizens or Permanent Residents in an eligible state to qualify for a loan. Certain membership requirements (including the opening of a share account and any applicable association fees in connection with membership) may apply in the event that an applicant wishes to accept a loan offer from a credit union lender. Lenders participating on reserve the right to modify or discontinue the products, terms, and benefits offered on this website at any time without notice. LendKey Technologies, Inc. is not affiliated with, nor does it  endorse,  any educational institution.

Subject to floor rate and may require the automatic payments be made from a checking or savings account with the lender. The rate reduction will be removed and the rate will be increased by 0.25% upon any cancellation or failed collection attempt of the automatic payment and will be suspended during any period of deferment or forbearance. As a result, during the forbearance or suspension period, and/or if the automatic payment is canceled, any increase will take the form of higher payments. The lowest advertised variable APR is only available for loan terms of  5 years and is reserved for applicants with FICO scores of at least 810.

As of 11/15/2021 student loan refinancing rates range from 1.90% APR – 5.25% Variable APR with AutoPay and 2.49% APR – 7.75% Fixed APR with AutoPay.

8 Important Disclosures for PenFed.

PenFed Disclosures

Fixed Rate Loan Terms: 5 years/60 monthly payments, 8 years/96 monthly payments, 12 years/144 monthly payments or 15 years/180 monthly payments. Annual Percentage Rate is the cost of credit calculating the interest rate, loan amount, repayment term and the timing of payments. Fixed rates range from 3.29% to 5.43% APR. Rates are subject to change without notice. Fixed APR: Fixed rates will not change during the term. This rate is expressed as an APR. Since there are no fees associated with this loan offer, the APR is the same percentage as the actual interest rate of the loan. These rates are subject to additional terms and conditions, and rates are subject to change at any time without notice. Such changes will only apply to applications taken after the effective date of change.