Important Update: The New FSA ID And How It Impacts Your Student Loans


The U.S. Department of Education recently made a big change in the way borrowers, parents, and students alike access their information on financial aid websites such as and the National Student Loan Data System.

In the past, students would use the Federal Student Aid (FSA) PIN, which utilizes a borrower’s Social Security number as well as other personal information, to log in. This information was required every time a borrower would need to sign loan documents, access their student loan info, etc.

As you can imagine, providing sensitive information each and every time you log in increases the risk of personal information being stolen.

In a move to keep up with best security practices, the U.S. Department of Education is moving away from the Federal Student Aid PIN.

In its place? The new FSA ID.

What is an FSA ID?

The FSA ID is a username and password that gives you the unique benefit of logging into your accounts — while removing all personally identifiable information.

The FSA ID is your new official Federal Student Aid ID, which you will use to log in to use FSA websites like FAFSA,, and more.

The new FSA ID ushers in a secure way of accessing your information while providing borrowers easy access to manage and update their information.

How Does this Affect You?

The new FSA ID will be used on websites like FAFSA,, the National Student Loan Data System, as well as the Agreement to Serve website. The FSA ID will play a big role for students looking to apply for financial aid and gather information on their loans.

Graduates can use their FSA ID on Federal Student Aid websites to do a variety of things, including:

  • Exit counseling
  • Retrieve student loan info, such as lender information and total balance
  • Apply for Direct Consolidation Loan
  • Apply for an Income-Driven Repayment Plan

If you need to do any official business with one of the Federal Student Aid websites, you will need to create an FSA ID.

How Do I Create an FSA ID?

The good news is that it only takes a few minutes and a few simple steps to creating an FSA ID. To get started, take the following steps:

  1. Go to the Create a New FSA ID page.


    Begin your FSA ID application on this screen.

  2. Enter your email address and create a new username and password.
  3. Enter your Social Security number, date of birth, and full name.
  4. Link your Federal Student AID PIN to your new account. You can create an FSA ID without your PIN. However linking your PIN to your new FSA ID can expedite the approval process.
  5. Create several “Challenge Questions and Answers.”
  6. Review your profile information and accept the terms and conditions.
  7. Verify and confirm your email address.
  8. Your FSA ID has been created!

You’ll see this confirmation screen when the process is complete.

If you do not link your Federal Student Aid PIN to your FSA ID, it will take the Social Security Administration (SSA) 1-3 days to verify your information. You will receive an email confirmation once your account has been verified.

If you need to change your username or password, you can go to the Edit My FSA ID tab on the login page. In the event you feel your information has been compromised, contact the Federal Student Aid Information Center at 1-800-4-FED-AID (1-800-433-3243) immediately.

One thing to note is that your username does not expire, but you will be asked to update your password every eighteen months.

The new FSA ID is bringing more security to the financial aid process so that you can access the information you need, without using sensitive information every single time.

How Does This Affect Student Loan Hero Accounts?

Existing Student Loan Hero users that want to refresh their loan information should create an FSA ID and update their accounts to do so.

If you don’t yet have a Student Loan Hero account, creating one is easy and takes only a few minutes to set up.

Simply enter your email and password, and then sync your student loan data as instructed. Previously, you would have used your Federal Student Aid PIN to retrieve and sync your data.

With this new update, which helps increase security, you will use your new FSA ID username and password to sync your student loan data.

If you don’t have an FSA ID, you will need to create an account, which should only take a few minutes using the steps mentioned above.

We’re excited about this new level of security, and hopefully this makes it easier for borrowers to access their information in a simple, secure way. We’ll keep you up-to-date on any future changes.

Interested in refinancing student loans?

Here are the top 6 lenders of 2018!
LenderRates (APR)Eligible Degrees 
Check out the testimonials and our in-depth reviews!
2.75% - 7.24%Undergrad
& Graduate
Visit SoFi
2.57% - 6.39%Undergrad
& Graduate
Visit Earnest
2.57% - 7.12%Undergrad
& Graduate
Visit CommonBond
2.99% - 6.99%Undergrad
& Graduate
Visit Laurel Road
2.58% - 7.26%Undergrad
& Graduate
Visit Lendkey
2.89% - 8.33%Undergrad
& Graduate
Visit Citizens
Advertiser Disclosure

Student Loan Hero Advertiser Disclosure

Our team at Student Loan Hero works hard to find and recommend products and services that we believe are of high quality and will make a positive impact in your life. We sometimes earn a sales commission or advertising fee when recommending various products and services to you. Similar to when you are being sold any product or service, be sure to read the fine print, understand what you are buying, and consult a licensed professional if you have any concerns. Student Loan Hero is not a lender or investment advisor. We are not involved in the loan approval or investment process, nor do we make credit or investment related decisions. The rates and terms listed on our website are estimates and are subject to change at any time. Please do your homework and let us know if you have any questions or concerns.

Published in Federal Loan Servicing, Federal Student Loans, Student Loan Repayment

  • I created my account and linked my pin, but it still says that SSA needs to verify my identity. Why is that?

    • Melanie

      Hi Branden! Not sure why that is. I would check with the Department of Education. Thanks for stopping by!

      • Christy Hollander

        I am having the same problem. Who do we contact at the Department of education?

        • Hi Christy,

          Try contacting Federal Student Aid’s Customer Service center at 1-800-433-3243. They should be able to help. But if they can’t, let us know and we’ll take it from there.

          Thanks for stopping by!

          • Nick Lawrence

            My wife is having the same problem and has tried to contact the number above multiple times but keeps getting disconnected during transfers. It has been over a month with no ssa verification. We even called the ssa but they said there were no issues on their end.

          • Hi Nick,

            I’m sorry to hear about the trouble you’ve had with this. Perhaps you could try the contact info on this page:

            Federal Student Aid Information Center: 1-800-4-FED-AID

            Or email:

            I hope this helps. Best of luck!

            Student Loan Hero

    • It says the SSA (social security administration) will have to verify your information and it’ll take 3 days.

  • Pingback: The Beginner's Guide to Paying Off Student Loans | Refinance and Consolidate Your Student Loans | Student Loan Hero()

  • chris

    I cant view my fsa id

    • Hi Chris,

      If you need assistance we recommend you contact Federal Student Aid’s Customer Service center at 1-800-433-3243. Hope this helps!


  • brenda

    I cant change my ssn. I typed it incorrectly and now that I’m trying to change it it wont let me

  • Grace Demola

    I went to my college’s financial aid office to help me create a new FSA ID, since i had trouble logging into my former one. But a new problem arose, and it was because the financial aid office got my birth year wrong, so my SSN information is wrong. For some reason, I can’t simply change the information to make it correct. Why? Why can’t I just change the incorrect birthyear? Why does this have to be so complicated?!

    • Hi Grace,

      Sorry to hear about these problems. We definitely wish issues like these were more easy to fix, and to be honest, I’m not sure why it’s so difficult to change this information.

      In case you need additional assistance, the Federal Student Aid Information Center may be able to help. You can contact them at 1-800-4-FED-AID (1-800-433-3243).

      Please let us know if there’s anything else we can do.


      Student Loan Hero

  • Evelyn G Villa-Jimenez

    I am trying to consolidate my student loans. Why does my husband need to create a FSA account?

  • Hi Evelyn,

    I haven’t heard of a requirement where a spouse has to create an FSA ID before. Who is asking you to do this?



    • Evelyn G Villa-Jimenez I am consolidating my student loans and after I fill out my application. It said my spouse need to create an account.

      • I see. I was not aware of this requirement. It may be in order to include your spouse’s income and tax information so your payments can be calculated properly, but I’m not sure.

        I’d recommend getting in touch with the Federal Student Aid Information Center to find an answer. You can reach them at: 1-800-4-FED-AID (1-800-433-3243)

        I hope this helps. Best of luck.


    • TA

      It’s a new requirement if you have joint tax returns. My husband has never had student loans, but I need him to create an FSA ID in order for me to apply for income based repayment.

  • Dylan Gardner

    It seems as if my mother entered her social security number and information for the fsa id so my college cannot accept the entrance counseling of mpn form. When I attempted to create a new one, it said that an account already exists with my information. How can I switch the social security number on this account so I can complete these?

  • Cappery

    Many students cant afford the higher rates for the graduations. People love to take such course for their better future, The site offer best help for the students to complete their education while using such plate form for the loans. This leads for the future making for the students.

  • Grace Demola

    i had the same problem, which just ruined everything and turned everything even more complicated. It’s so frustrating. Maybe you can go visit you financial aid office and ask them to help you change the information. But make sure that all the information they put in has no mistakes