How to Switch Your Student Loan Servicer

 July 12, 2021
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If you’re feeling fed up with your loan servicer, you might be thinking about how to switch student loan servicers and get a new one.

As it turns out, your federal student loan servicer might be changing soon anyway, since the Department of Education ended its contracts with some existing loan servicers and signed new contracts with different companies.

But until that time comes, here are a few ways you can ditch your student loan servicer and get a new one.

How to switch student loan servicers

Here’s how to switch student loan servicers, along with some tips for figuring out which student loan servicer is best for you.

Switching your student loan servicer through consolidation

When you take out federal student loans from the Department of Education, you’re automatically assigned a loan servicer to manage your payments.

Although you can’t choose your loan servicer in the beginning, you do have a way to switch to a new one — through federal student loan consolidation. Consolidation is the process of combining two or more of your federal loans into one new one.

You can choose a new repayment plan, such as graduated repayment or an income-driven plan. You’ll also get a new interest rate, which will be the weighted balance of your previous interest rates rounded up to the nearest one-eighth of 1%.

And you’ll get the chance to choose whichever you think is the best student loan consolidation servicer for you. There are currently nine federal student loan servicers from which you can choose, plus one that deals with loans that in default:

However, your loan servicer could change in the near future. Some of these loan servicers’ contracts with the federal government are expiring and will be replaced with these new entities:

  • F.H. Cann & Associates
  • Trellis Company

Note that Edfinancial, MOHELA and Maximus Federal Services, Inc. will be sticking around.

This means that your loan servicer could change in late 2021 or early 2022 even without any moves on your part. But you can also choose a new federal student loan servicer in the meantime if you consolidate your loans.

If you’ve had no issues with your current servicer, you can stick with it. But if you’d like to change loan servicers, look into customer reviews on sites such as Consumer Affairs or the Better Business Bureau (BBB).

By learning about how other borrowers have fared, you can find the best student loan consolidation servicer for you.

Switching your student loan servicer through refinancing

Your second option for ditching your student loan servicer and getting a new one is through student loan refinancing.

Like federal consolidation, refinancing lets you combine multiple loans into a single one, thereby simplifying repayment. Plus, it lets you adjust your monthly payments and choose new repayment terms, typically between five and 25 years.

But the similarities largely stop there, since refinancing involves private banks, rather than the federal government. Unlike consolidation, both federal and private student loans are eligible for refinancing.

What’s more, refinancing can result in a lower interest rate, potentially saving you money over the life of your debt. Likewise, all loans — federal or private — that you choose to refinance would be combined into a single private loan at whichever bank, online lender or credit union you choose.

Privatizing your debt means you can switch to a new lender and servicer, many of which have strong reputations for customer service and even offer extra benefits to borrowers. Student loan refinancing provider SoFi, for example, even holds events and meetups for its customers, as well as career coaching.

But to get a lower interest rate and other refinancing benefits, you must pass a credit check. Most refinancing providers look for a strong credit score and stable income from you or a cosigner before approving your application for student loan refinancing.

Be careful about sacrificing federal protections

If you want to refinance federal loans, you must be willing to sacrifice federal programs and plans. When you turn your debt private through refinancing, you lose access to income-driven plans, Public Service Loan Forgiveness (PSLF) and other federal options.

So if you need federal protections, avoid refinancing your federal loans with a private lender. But if you don’t need these federal benefits, refinancing could save you money and let you switch to a new loan servicer with possibly better customer service.

As when changing loan servicers through federal consolidation, check out customer reviews to compare refinancing providers. And give the provider a call to speak with customer support directly. By doing your research now, you can find a new loan servicer that will treat you better than your old one.

Picking which student loan servicer is best for you

With all the news around unethical student loan servicers, are any of them working in the best interest of borrowers? One avenue for your background check on potential student loan servicers is the Consumer Financial Protection Bureau’s (CFPB) database of complaints.

Along with reading customer reviews, you might also reach out to friends or family members with student loans of their own. If any of them have horror stories about a particular loan servicer, you’ll know to steer clear.

As for private refinancing providers, Student Loan Hero recommends banks and online lenders with great customer service, as well as competitive interest rates. According to our research, some lenders we recommend include,

LendKey is also a solid option, as it can connect you with refinancing offers from local banks and credit unions, which traditionally have reputations for personalized customer service.

By selecting a servicer or lender with a good reputation, you hopefully will no longer have to deal with the frustration of a loan servicer that falls short in helping you pay off your debt in the quickest and cheapest way possible.

But if you find yourself in another subpar situation, you could consolidate or refinance for a second time to switch again.

3 additional ways your student loan servicer could change

While consolidation and refinancing are two primary ways you can switch student loan servicers, there are a few other reasons your student loan servicer could change. In these situations, however, you won’t get to choose your servicer, but rather will be assigned one.

The Department of Education transferred your loans

While you’re paying back your loans, the Department of Education might transfer them from one loan servicer to another. It will notify you of a change in servicer so you know where to send your payments.

Make sure your loan accounts have your most up-to-date contact information and mailing address so you don’t miss this important communication. And sign into your online accounts every once in a while to double check that you’re making on-time payments to the right servicer.

You’re applying for Public Service Loan Forgiveness

If you’re pursuing the Public Service Loan Forgiveness (PSLF) program, your loan servicer could change. PSLF is a federal program that forgives loans for public servants after 10 years of service.

FedLoan Servicing (operated by the Pennsylvania Higher Education Assistance Agency) is the only servicer that currently manages PSLF applications, meaning your loans will be placed under its control if you are accepted into the program.

This may soon change, however, so it’s worth checking the relevant page on the government’s official website to see if you will be moved to a new servicer.

You’re pursuing Total and Permanent Disability discharge

Finally, borrowers who are pursuing Total and Permanent Disability (TPD) discharge will have their loans transferred to Nelnet. Nelnet is typically responsible for monitoring TPD applicants and ensuring that they meet the TPD discharge requirements for three years.

To qualify for loan cancellation through TPD, you will need to provide documentation from the U.S. Department of Veterans Affairs, the Social Security Administration (SSA) or a physician.

Making sure your loan servicer is working with you

Understanding the complicated world of student loan repayment is no easy feat, and it gets even harder if your loan servicer isn’t giving you all the information you need to manage your student loans.

Not only should your loan servicer explain your options for repayment plans and forgiveness programs, but it should also help you choose the repayment strategy that’s best for your individual situation.

Unfortunately, some loan servicers have led borrowers into forbearance or income-driven plans even when these approaches were unnecessary and cost them extra money in the long run.

Because your loan servicer might not always give you the best guidance, it’s crucial to empower yourself with knowledge about your student loans. Learn about your options for repayment (and how to switch student loan servicers if necessary).

Using these student loan calculators can also help you estimate the long-term costs of your loans and come up with a solid repayment strategy.