Note that the situation for student loans has changed due to the impact of the coronavirus outbreak and relief efforts from the government, student loan lenders and others. Check out our Student Loan Hero Coronavirus Information Center for additional news and details.
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Working with a student loan servicer can have its pros and cons, and some servicers have had more public challenges or complaints made against them than others.
You typically cannot choose your student loan servicer when you take out federal student loans, but you may be able to do so in other cases, such as if you refinance your loan.
Let’s take a look at the federal student loan servicers and what you need to know about them, specifically:
- Student loan servicers on the NextGen platform
- List of current federal student loan servicers
- What student loan servicers do
- How to find your student loan servicer
- What to expect if your student loan servicer changes
- What to do if you have a problem with your student loan servicer
Before we get into the current list of student loan servicers, it’s important to discuss the NextGen platform, which will change the way borrowers manage their student loan payments. The developing NextGen student loan services platform from StudentAid.gov is promising to ultimately move repayment to one place for all student loan borrowers. This means that the borrower-student loan servicer relationship may change significantly.
To that end, the U.S. Department of Education announced in June 2020 that it signed contracts with five federal student loan servicers who will help to bring the NextGen platform to life. These servicers are F.H. Cann & Associates, Maximus Federal and Trellis Company, as well as MOHELA and EdFinancial Services, two servicers already on the cabinet department’s list.
However, this list of servicers isn’t going into immediate effect. It was also announced that all current servicers have had their contracts extended through 2021 or 2022. Nelnet and its subsidiary Great Lakes, part of the current list, have announced that their contract will not be in effect for the long term. But as things stand, there should not yet be any noticeable changes for students.
While NextGen plans are still rolling out, the Department of Education continues to work with nine current servicers, as well as a Default Resolution Group for students whose loans have gone into default. (CornerStone, once a federal loan servicer, terminated its government contract in October 2020, so if you worked with them in the past, skip down to learn about how to find your servicer.)
These remaining student loan servicing companies are responsible for administering all loans issued through the direct loan program and the Federal Family Education Loan Program (which no longer provides new loans).
Below you’ll find a list of federal student loan servicers, some basic information for all of them and a link to Student Loan Hero’s comprehensive review for each.
- FedLoan Servicing (PHEAA)
- Granite State (GSMR)
- Great Lakes Educational Loan Services
- OSLA Servicing
- PHEAA website
- Telephone number: 800-699-2908 (Monday through Friday, 8:00 a.m. to 9:00 p.m. EST)
- International number: 717-720-1985
- Hard-of-hearing and speech-impaired: Dial 711
- Email: You can send a secure email through their website
- Payment address: Department of Education, FedLoan Servicing, P.O. Box 790234, St. Louis, MO, 63179-0324
- FedLoan Servicing review
- GSMR website
- Telephone number: GSMR has several different phone numbers based on your account number. Check here to find the number that works with your account.
- Payment address: Department of Education, P.O. Box 4414, Portland, OR 97208-4414
- Review of GSMR
- Great Lakes Educational Loan Services website
- Telephone number: 800-236-4300 (Monday through Friday, 7:00 a.m. to 9:00 p.m. CST)
- Email: You can send an email directly through the website
- General correspondence address:O. Box 7860, Madison, WI, 53707-7860
- Payment contact information depends on your specific situation, which you can explore further by logging in. StudentAid.gov notes on its website that it is accepting payments for Great Lakes and its parent company, Nelnet, although you can also still make payments directly to the servicers.
- Great Lakes review
- Nelnet website
- Telephone number: 888-486-4722 (Monday through Friday, 8:00 a.m. to 10:00 p.m. EST)
- International number: 303-696-3625
- General correspondence address: Nelnet, P.O. Box 82561, Lincoln, NE 68501-2561
- Payment routing information differs depending on your account; check here to see where you should mail a payment. As noted above, StudentAid.gov is accepting payments for both Nelnet and Great Lakes, although you can also still make payments directly to the servicers.
- Nelnet review
- HESC/EdFinancial website
- Telephone number: 855-337-6884
- Direct loan payment address:U.S. Department of Education, P.O. Box 4830, Portland, OR, 97208-4830
- HESC/EdFinancial review
- MOHELA website
- Telephone number: 888-866-4352 (Monday through Thursday, 7:00 a.m. to 9:00 p.m. CST; Friday, 7:00 a.m. to 5:00 p.m. CST)
- Address for assistance requests: 633 Spirit Drive, Chesterfield, MO 63005-1243
- Log in or call for your payment address, which will differ based on your account information.
- MOHELA review
- Naviant website
- Telephone number: 800-722-1300 (Monday through Thursday, 8:00 a.m. to 9:00 p.m. EST; Friday 8:00 a.m. to 8:00 p.m. EST)
- Payment address: Navient – U.S. Department of Education Loan Servicing, P.O. Box 4450, Portland, OR, 97208-4450
- Email: You can contact Navient through email by logging in and accessing the “email us” feature
- Navient review
- Oklahoma Student Loan Authority website
- According to OSLA’s website, their contact information is available only after logging in, and depending on the type of account you have. Go here for more information.
- Telephone: The Department of Education lists a general number of 866-264-9762.
- OSLA review
- ECSI website
- Telephone: 866-313-3797
- Payment address: Department of Education, ECSI Federal Perkins Loan Servicer, P.O. Box 6200-31, Portland, OR 97228-6200
- ECSI review
|Yes, there are private student loan servicers, too|
If you borrowed private student loans (in addition to or instead of federal loans), you also have private student loan servicers. Like federal loan servicers, these are companies contracted by your lender to manage the repayment of your debt.
Some of these private loan servicers might sound familiar, as they double as federal loan servicers in some cases. MOHELA, for example, facilitates repayment for SoFi customers.
You can typically find information about your private student loan servicer via your lender’s website, or you can ask your lender’s customer service for confirmation.
Student loan servicers handle all of the many complex and varied administrative responsibilities associated with managing student loans. The services that student loan companies offer to borrowers include:
- Collecting loan payments
- Processing changes of names, addresses and contact information
- Setting up automatic payments
- Enrolling eligible borrowers in income-driven or other flexible repayment plans
- Providing other assistance to students who cannot afford to make loan payments, such as through forbearance and deferment
- Providing borrowers with educational resources to better understand their loans and repayment options
- Providing student loan forgiveness options (FedLoan Servicing is the servicer dedicated to forgiveness programs)
- Answering questions about student loan bills
- Providing customer service support to borrowers
- Issuing the Form 1098-E tax form that you need to deduct student loan interest from your taxes
If you have multiple loans, they may be assigned to different servicers. This means dealing with two (or more) different companies when setting up repayment plans or trying to take advantage of programs like Public Service Loan Forgiveness.
In some cases, the Department of Education might also transfer your student loan from one loan servicing company to another one. You’ll still owe the Department of Education the same amount of money as you did before the transfer of the loan, but a different servicer will be responsible for helping to facilitate your loan repayment process.
You can find all your federal loan information on StudentAid.gov, the comprehensive website for all student loan borrowers. You won’t have any kind of history until your loans have been dispersed to you.
You can find the list of all federal student loan servicers here, along with their contact information. You can also call the Federal Student Aid Information Center at 800-433-3243.
If the Department of Education transfers your loan to a new servicer, the assigned servicer who’s taking over the administration of your loan will typically notify you of the change via mail or letter.
Once your student loans are added to the system of the new servicer, you’ll then receive a full welcome packet that includes information about the transition to the new servicer and details about any steps you need to take, such as signing up for an online account with the new servicer.
Your loan terms don’t change when you move to a different student loan servicer. The new servicer receives all of your information from the previous servicer, including up-to-date payment information about your student loans.
Once you’re notified that your loan servicer is officially changed, you’ll need to begin sending your payments to the new servicer. If you have autopay set up through a bank or bill-paying service for your existing loan, you should update the contact information to the new servicer so your financial institution knows where to send the payment.
Student loan servicers are there to help borrowers, but that doesn’t mean they’re perfect. The latest Consumer Financial Protection Bureau report from October 2020 logged around 7,000 federal and private student loan complaints overall, and noted the lenders that received the most criticism.
As an example, Navient drew 31% of all federal loan complaints, and 41% of private loan complaints. In March 2020, Navient also settled a lawsuit brought by teachers charging that the servicer didn’t adequately explain forgiveness program options. FedLoan Servicing has also been the subject of lawsuits, with charges that included the miscounting of eligible payments and giving bad information about how to obtain forgiveness.
Because you generally don’t have a choice of who your loan servicer is, understanding your rights as a consumer and carefully documenting information provided by your servicer can help you ensure you’re treated as fairly as possible as you pay back your student loans.
You can speak up as a consumer and make a complaint to the Consumer Financial Protection Bureau if you believe your servicer is mistreating you or engaging in unethical business practices, although you should try first to handle the issue directly with the servicer.
As noted, your servicer is assigned to you, and you don’t have much choice in the matter. However, you have a couple of options for switching loan servicers.
For one, you can consider refinancing your loans. While refinancing isn’t right for everyone, it’s one of the few ways you can end a relationship with a student loan servicer who’s making your repayment process more difficult than it needs to be.
If you have several loans, you also might choose to apply for a consolidation loan on StudentAid.gov. When you consolidate, you may also choose your loan servicer. If these routes sound appealing to you, compare refinancing and consolidation before proceeding.
Andrew Pentis and Rebecca Stropoli contributed to this report.
Interested in refinancing student loans?Here are the top 9 lenders of 2021!
|Lender||Variable APR||Eligible Degrees|
|1.88% – 6.15%1||Undergrad & Graduate|
|1.88% – 5.64%2||Undergrad & Graduate|
|1.88% – 5.64%3||Undergrad & Graduate|
|2.50% – 6.85%4||Undergrad & Graduate|
|2.25% – 6.39%5||Undergrad & Graduate|
|1.90% – 5.25%6||Undergrad & Graduate|
|1.89% – 5.90%7||Undergrad & Graduate|
|2.39% – 6.01%||Undergrad |
|2.13% – 5.25%8||Undergrad & Graduate|
|Check out the testimonials and our in-depth reviews!
1 Important Disclosures for Splash Financial.
Splash Financial Disclosures
Terms and Conditions apply. Splash reserves the right to modify or discontinue products and benefits at any time without notice. Rates and terms are also subject to change at any time without notice. Offers are subject to credit approval. To qualify, a borrower must be a U.S. citizen or permanent resident in an eligible state and meet applicable underwriting requirements. Not all borrowers receive the lowest rate. Lowest rates are reserved for the highest qualified borrowers. If approved, your actual rate will be within a range of rates and will depend on a variety of factors, including term of loan, a responsible financial history, income and other factors. Refinancing or consolidating private and federal student loans may not be the right decision for everyone. Federal loans carry special benefits not available for loans made through Splash Financial, for example, public service loan forgiveness and economic hardship programs, fee waivers and rebates on the principal, which may not be accessible to you after you refinance. The rates displayed may include a 0.25% autopay discount
The information you provide to us is an inquiry to determine whether we or our lenders can make a loan offer that meets your needs. If we or any of our lending partners has an available loan offer for you, you will be invited to submit a loan application to the lender for its review. We do not guarantee that you will receive any loan offers or that your loan application will be approved. Offers are subject to credit approval and are available only to U.S. citizens or permanent residents who meet applicable underwriting requirements. Not all borrowers will receive the lowest rates, which are available to the most qualified borrowers. Participating lenders, rates and terms are subject to change at any time without notice.
To check the rates and terms you qualify for, Splash Financial conducts a soft credit pull that will not affect your credit score. However, if you choose a product and continue your application, the lender will request your full credit report from one or more consumer reporting agencies, which is considered a hard credit pull and may affect your credit.
Splash Financial and our lending partners reserve the right to modify or discontinue products and benefits at any time without notice. To qualify, a borrower must be a U.S. citizen and meet our lending partner’s underwriting requirements. Lowest rates are reserved for the highest qualified borrowers. This information is current as of June 1, 2021.
2 Rate range above includes optional 0.25% Auto Pay discount. Important Disclosures for Earnest.
Interest Rate Disclosure
Actual rate and available repayment terms will vary based on your income. Fixed rates range from 2.59% APR to 5.79% APR (excludes 0.25% Auto Pay discount). Variable rates range from 1.88% APR to 5.64% APR (excludes 0.25% Auto Pay discount). For variable rate loans, although the interest rate will vary after you are approved, the interest rate will never exceed 36% (the maximum allowable for these loans). Earnest variable interest rate student loan refinance loans are based on a publicly available index, the one month London Interbank Offered Rate (LIBOR). Your rate will be calculated each month by adding a margin between 2.04% and 5.8% to the one month LIBOR. Earnest rate ranges are current as of 6/8/2021, and are subject to change based on market conditions.
Auto Pay Discount Disclosure
You can take advantage of the Auto Pay interest rate reduction by setting up and maintaining active and automatic ACH withdrawal of your loan payment. The interest rate reduction for Auto Pay will be available only while your loan is enrolled in Auto Pay. Interest rate incentives for utilizing Auto Pay may not be combined with certain private student loan repayment programs that also offer an interest rate reduction. For multi-party loans, only one party may enroll in Auto Pay.
Student Loan Refinancing Loan Cost Examples
These examples provide estimates based on payments beginning immediately upon loan disbursement. Variable APR: A $10,000 loan with a 20-year term (240 monthly payments of $72) and a 5.89% APR would result in a total estimated payment amount of $17,042.39. For a variable loan, after your starting rate is set, your rate will then vary with the market. Fixed APR: A $10,000 loan with a 20-year term (240 monthly payments of $72) and a 6.04% APR would result in a total estimated payment amount of $17,249.77. Your actual repayment terms may vary.Terms and Conditions apply. Visit https://www.earnest. com/terms-of-service, e-mail us at [email protected], or call 888-601-2801 for more information on our student loan refinance product.
Earnest Loans are made by Earnest Operations LLC or One American Bank, Member FDIC. Earnest Operations LLC, NMLS #1204917. 535 Mission St., Suite 1663, San Francisco, CA 94105. California Financing Law License 6054788. Visit earnest.com/licenses for a full list of licensed states. For California residents (Student Loan Refinance Only): Loans will be arranged or made pursuant to a California Financing Law License.
One American Bank, 515 S. Minnesota Ave, Sioux Falls, SD 57104. Earnest loans are serviced by Earnest Operations LLC with support from Navient Solutions LLC (NMLS #212430). One American Bank and Earnest LLC and its subsidiaries are not sponsored by or agencies of the United States of America.
© 2021 Earnest LLC. All rights reserved.
3 Important Disclosures for Navient.
4 Important Disclosures for CommonBond.
Offered terms are subject to change and state law restriction. Loans are offered by CommonBond Lending, LLC (NMLS # 1175900), NMLS Consumer Access. If you are approved for a loan, the interest rate offered will depend on your credit profile, your application, the loan term selected and will be within the ranges of rates shown. All Annual Percentage Rates (APRs) displayed assume borrowers enroll in auto pay and account for the 0.25% reduction in interest rate. All variable rates are based on a 1-month LIBOR assumption of 0.15% effective Jan 1, 2021 and may increase after consummation.
5 Important Disclosures for SoFi.
Fixed rates from 2.74% APR to 6.74% APR (with autopay). Variable rates from 2.25% APR to 6.39% APR (with autopay). All variable rates are based on the 1-month LIBOR and may increase after consummation if LIBOR increases; see more at SoFi.com/legal/#1. If approved for a loan your rate will depend on a variety of factors such as your credit profile, your application and your selected loan terms. Your rate will be within the ranges of rates listed above. Lowest rates reserved for the most creditworthy borrowers. SoFi refinance loans are private loans and do not have the same repayment options that the federal loan program offers, or may become available, such as Income Based Repayment or Income Contingent Repayment or PAYE. SoFi loans are originated by SoFi Lending Corp. or an affiliate (dba SoFi), a lender licensed by the Department of Financial Protection and Innovation under the California Financing Law, license #6054612; NMLS #1121636 (www.nmlsconsumeraccess.org). Additional terms and conditions apply; see SoFi.com/eligibility for details. SOFI RESERVES THE RIGHT TO MODIFY OR DISCONTINUE PRODUCTS AND BENEFITS AT ANY TIME WITHOUT NOTICE.
6 Important Disclosures for LendKey.
Refinancing via LendKey.com is only available for applicants with qualified private education loans from an eligible institution. Loans that were used for exam preparation classes, including, but not limited to, loans for LSAT, MCAT, GMAT, and GRE preparation, are not eligible for refinancing with a lender via LendKey.com. If you currently have any of these exam preparation loans, you should not include them in an application to refinance your student loans on this website. Applicants must be either U.S. citizens or Permanent Residents in an eligible state to qualify for a loan. Certain membership requirements (including the opening of a share account and any applicable association fees in connection with membership) may apply in the event that an applicant wishes to accept a loan offer from a credit union lender. Lenders participating on LendKey.com reserve the right to modify or discontinue the products, terms, and benefits offered on this website at any time without notice. LendKey Technologies, Inc. is not affiliated with, nor does it endorse, any educational institution.
Subject to floor rate and may require the automatic payments be made from a checking or savings account with the lender. The rate reduction will be removed and the rate will be increased by 0.25% upon any cancellation or failed collection attempt of the automatic payment and will be suspended during any period of deferment or forbearance. As a result, during the forbearance or suspension period, and/or if the automatic payment is canceled, any increase will take the form of higher payments. The lowest advertised variable APR is only available for loan terms of 5 years and is reserved for applicants with FICO scores of at least 810.
As of 04/07/2021 student loan refinancing rates range from 1.90% APR – 5.25% Variable APR with AutoPay and 2.95% APR – 7.63% Fixed APR with AutoPay.
7 Important Disclosures for Laurel Road.
Laurel Road Disclosures
All credit products are subject to credit approval.
Laurel Road began originating student loans in 2013 and has since helped thousands of professionals with undergraduate and postgraduate degrees consolidate and refinance more than $4 billion in federal and private school loans. Laurel Road also offers a suite of online graduate school loan products and personal loans that help simplify lending through customized technology and personalized service. In April 2019, Laurel Road was acquired by KeyBank, one of the nation’s largest bank-based financial services companies. Laurel Road is a brand of KeyBank National Association offering online lending products in all 50 U.S. states, Washington, D.C., and Puerto Rico. All loans are provided by KeyBank National Association, a nationally chartered bank. Member FDIC. For more information, visit www.laurelroad.com.
As used throughout these Terms & Conditions, the term “Lender” refers to KeyBank National Association and its affiliates, agents, guaranty insurers, investors, assigns, and successors in interest.
Assumptions: Repayment examples above assume a loan amount of $10,000 with repayment beginning immediately following disbursement. Repayment examples do not include the 0.25% AutoPay Discount.
Annual Percentage Rate (“APR”): This term represents the actual cost of financing to the borrower over the life of the loan expressed as a yearly rate.
Interest Rate: A simple annual rate that is applied to an unpaid balance.
Variable Rates: The current index for variable rate loans is derived from the one-month London Interbank Offered Rate (“LIBOR”) and changes in the LIBOR index may cause your monthly payment to increase. Borrowers who take out a term of 5, 7, or 10 years will have a maximum interest rate of 9%, those who take out a 15 or 20-year variable loan will have a maximum interest rate of 10%.
KEYBANK NATIONAL ASSOCIATION RESERVES THE RIGHT TO MODIFY OR DISCONTINUE PRODUCTS AND BENEFITS AT ANY TIME WITHOUT NOTICE.
This information is current as of April 29, 2021. Information and rates are subject to change without notice.
8 Important Disclosures for PenFed.
Annual Percentage Rate (APR) is the cost of credit calculating the interest rate, loan amount, repayment term and the timing of payments. Fixed Rates range from 2.89%-4.78% APR and Variable Rates range from 2.13%-5.25% APR. Both Fixed and Variable Rates will vary based on application terms, level of degree and presence of a co-signer. These rates are subject to additional terms and conditions and rates are subject to change at any time without notice. For Variable Rate student loans, the rate will never exceed 9.00% for 5 year and 8 year loans and 10.00% for 12 and 15 years loans (the maximum allowable for this loan). Minimum variable rate will be 2.00%. These rates are subject to additional terms and conditions, and rates are subject to change at any time without notice. Such changes will only apply to applications taken after the effective date of change.