EdFinancial Services: Info and Resources for Borrowers

edfinancial services

When it comes to student loans, you get to pick your lender. What you don’t have a say in is who your actual loan servicer is. (Learn about the difference here.) If your student loan servicer is EdFinancial Services, read on to learn the ins and outs of their offerings.

About EdFinancial Services

EdFinancial Services is a student loan servicer for 15 of the top 100 lenders in the United States, including the U.S. Department of Education.

In addition to servicing big lenders, they’re also known to service student loans for numerous regional banks and state agencies. Founded in 1988, it started as a student loan servicer for lending institutions in the South but has grown to become one of the most well-known providers over the last 25 years.

EdFinancial Services manages two distinct categories of loan product: direct loans (federal) and private loans from private lenders.

What does EdFinancial Services do?

As a servicer of both federal and private student loans, EdFinancial’s biggest job is to handle the monthly billing of your loan payment. They also provide customer service around any questions you may have with your account, including helping borrowers with repayment-related needs such as payment plan services.

EdFinancial is known for their stellar customer service, touting that most calls are answered in 30 seconds. They also aim to resolve all customer concerns with one phone call.

They have additional resources for borrowers on their website, such as an extra payment calculator and an active program to go “above and beyond” what is required by law when trying to get in touch with delinquent borrowers.

Making student loan payments to EdFinancial Services

Most students manage their student loans serviced by EdFinancial Services online. You can do this by simply going to the EdFinancial Services website to access your account or to set up a username and password.

The biggest benefit to this? By registering for an online account, students are then eligible to receive bills and make payments online. For those who don’t want to manage their accounts online, EdFinancial also offers the ability for automatic payments and accepts payments via phone or mail.

EdFinancial Services repayment options

Although not in the game of consolidating loans directly, Ed Financial student loans allow for many repayment options.

As a servicer of U.S. Department of Education federal loans, qualified borrowers can opt in to federal loan repayment plans, including the Revised Pay as You Earn Plan and career-based forgiveness options. They also encourage borrowers to learn about their $0 monthly payment options via these federal repayment and forgiveness options.

For qualified borrowers who may be struggling to make payments, EdFinancial offers a Fresh Start program, where they work with borrowers to come up with a repayment plan that fits their income, needs, and lifestyle. They also offer numerous deferment and forbearance options to borrowers including: economic hardship deferment, unemployment deferment, in-school and military deferment, temporary hardship forbearance, and deferment options for students with dependents.

The repayment and forgiveness options offered through EdFinancial are exhaustive, and reflects their commitment to providing outstanding customer service and resources for their customers.

EdFinancial Services contact information

Headquartered in Knoxville, Tennessee, EdFinancial Services offers many avenues for borrowers to contact them.

Office Hours:

Monday-Thursday, 8:00 a.m.- 8:30 p.m. EST
Friday, 8:00 a.m.- 6:00 p.m. EST

Mailing Addresses:

Direct Loans – EdFinancial Services

P.O. Box 36008
Knoxville, TN 37930-6008
Fax: 800-887-6130 (toll-free)
Fax: 865-692-6348

FFELP & Private Loans – EdFinancial Services

P.O. Box 36014
Knoxville, TN 37930-6014
Fax: 800-887-5936 (toll-free)
Fax: 865-692-6386


Direct Loans: 1-855-337-6884
FFELP & Private Loans: 1-800-337-6884

Contact them via email

EdFinancial Services is always happy to assist borrowers with the details of their student loans. Not sure where to start? Here are 24 questions your student loan servicer can answer.

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