ECSI Student Loans: What to Know About This Servicer

 March 16, 2022
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ECSI student loans is a catch-all term for federal, private and other types of education debt that’s managed by loan servicing company Heartland ECSI.

When you’re making payments toward your loans, your lender — whether it’s the Department of Education or a private lender like a bank — might contract ECSI to collect your dues and manage your repayment until you’re debt-free. If so, you could have some questions about how ECSI works, and what it can offer you.

This ECSI student loans review will try to answer those — specifically:

What is ECSI?

Founded in 1972, ECSI is a campus-based loan servicer for colleges and universities. Their services include borrower support, billing statement generation, payment processing, due diligence, accounting, reporting and automated collection agency placement.

ESCI has an A- rating from Better Business Bureau, although it isn’t BBB accredited.

What does ECSI do?

Along with being a third-party loan servicer, ECSI is a customer service agent for the borrower. The company also offers software solutions for services beyond student loan servicing, including tuition payment plans, document signing (such as promissory notes, entrance counseling and exit interviews), refund disbursements and tax document management. It has advocates who can help students who are having trouble paying their past due tuition. It may also work with students who are having trouble paying back their loans and want to discuss deferment or forbearance.

ECSI can service many types of student loans:

  • Perkins loans (which are no longer offered)
  • Private student loans
  • School institutional loans
  • Primary care loans
  • Health and nursing loans

You won’t be able to choose ECSI as your servicer; your lender should be the one to notify you if it works with ECSI. You can then sign up to make payments through ECSI. You may also be able to apply through ECSI for a tuition repayment plan, as long as your school is a participating institution.

How to make payments on ECSI student loans?

ECSI makes paying back your loan as simple as possible. You can make payments through ECSI several ways:

  • Online payments: Payments are accepted online via ACH and credit/debit cards.
  • Mobile app payments: You can make payments through ECSI’s EasyPath mobile app.
  • Phone payments: One-time ACH and credit card payments as well as recurring ACH are accepted via telephone.
  • Bill pay: You may make payments through your bank or another third-party bill pay service.
  • Snail mail: You can mail a check or money order to ECSI.

Enrolling in automatic payments via your checking or savings account is free, but other payment methods for ECSI student loans could have fees.

Payment method ECSI student loan fee
One-time payment from your bank account $1.95
Paying over the phone from your bank account $10
Using a credit or debit card online 3.95% of the payment, plus $1
Using a credit or debit card over the phone 3.95% of the payment, plus $10
Mailing a payment $0

How do you sign up for an ECSI online account?

Because ECSI works mainly with colleges and universities, the schools themselves will often direct you to create an account with ECSI. For example, Harvard University notes on its website that it uses EasyPath, powered by Heartland ECSI, and tells users to create an ECSI profile.

Once you know your school or lender works with ECSI, you can follow some simple steps to set up your online account.

  1. Go to heartland.ecsi.net and click the “Sign In or Register” button. Next, click “Register” in the pop-up window.
  2. Create your username and password.
  3. Click “Continue.” Next, you will need to enter your personal information, such as your name, date of birth and address.
  4. You’ll then need to choose three security questions and answers to protect your account when logging in later.
  5. Finally, you’ll click “Sign In and Accept.”
  6. You can now use the username and password you created to log in.
  7. Next, you’ll have to connect an account, which requires account information (often called a Heartland Key), from your lender.
  8. From the Your School Accounts screen, click the red plus sign located under “Connect An Account.”
  9. If you have your Heartland ECSI key — which you can look for on your lender’s billing statement — enter it under “Connect An Account.” On this page, ECSI calls the number “your Heartland account” and notes on its site that “your account number can be located in the upper right hand section of all printed and mailed communication and notifications. The account number is a 17 character alphanumeric number (including a hyphen). A sample account number is 01122-12345678912.”
  10. Click “Connect.” Your loan accounts should now be connected.

How do I get help with ECSI student loans?

You can call ECSI Monday through Friday, 7:30 a.m. to 8 p.m. EST. Speciality numbers are as follows:

  • Student loans: 888-549-3274
  • Tuition payment plans: 866-927-1438
  • Unpaid tuition and fees: 888-454-6100
  • Refund disbursements: 844-760-6052
  • Tax documents: 866-428-1098

If you choose to mail payments toward your ECSI student loans, here are the correct addresses:

Your School Name, c/o ECSI
P.O. Box 718
Wexford, PA 15090

You can also live chat with a customer service representative. They may chat with you about a variety of topics:

  • Customer service and general questions
  • Signing into your account
  • Making a payment
  • Deferment, forbearance and cancellation forms
  • Your student loans
  • Your tuition payment plans
  • Your financial aid refunds
  • Your tax statements

If you have any questions about your student loans, take advantage of ECSI’s customer service.

Can you consolidate or refinance ECSI student loans?

If your ECSI student loans are federal in nature (such as Perkins loans lent by your school), you could apply for a federal direct consolidation loan that groups the balances at approximately their average interest rate. Contact ECSI about this free and relatively easy option, but be aware that there are pros and cons of consolidation. One potential negative is losing any benefits or perks that you might have enjoyed on your original ECSI student loans.

No matter what type of ECSI loan you have, student loan refinancing could also be an option. Through refinancing your education debt with a private lender, such as a bank, credit union or online company, you could group your balances at, ideally, a lower interest rate, saving you money in the long run.

Check out our refinancing guide, but at the same time, note that only borrowers with good credit or a cosigner will likely qualify for lower APRs. In addition, refinancing is irreversible, so be sure you’re willing to give up any protections on your ECSI student loans — particularly if they’re federal loans — before moving forward.

Interested in refinancing student loans?

Here are the top 9 lenders of 2022!
LenderVariable APREligible Degrees 
2.49% – 11.72%1Undergrad
& Graduate

Visit Splash

2.50% – 6.30%2Undergrad
& Graduate

Visit Laurel Road

4.13% – 7.39%3Undergrad
& Graduate

Visit Lendkey

2.49% – 7.99%4Undergrad
& Graduate

Visit Earnest

2.49% – 7.99%5Undergrad
& Graduate

Visit NaviRefi

3.24% – 8.24%6Undergrad
& Graduate

Visit SoFi

2.48% – 7.98%Undergrad
& Graduate

Visit Elfi

1.74% – 7.99%7Undergrad
& Graduate

Visit Purefy

3.69% – 9.92%8Undergrad
& Graduate

Visit Citizens

Check out the testimonials and our in-depth reviews!
1 Important Disclosures for Splash Financial.

Splash Financial Disclosures

Terms and Conditions apply. Splash reserves the right to modify or discontinue products and benefits at any time without notice. Rates and terms are also subject to change at any time without notice. Offers are subject to credit approval. To qualify, a borrower must be a U.S. citizen or permanent resident in an eligible state and meet applicable underwriting requirements. Not all borrowers receive the lowest rate. Lowest rates are reserved for the highest qualified borrowers. If approved, your actual rate will be within a range of rates and will depend on a variety of factors, including term of loan, a responsible financial history, income and other factors. Refinancing or consolidating private and federal student loans may not be the right decision for everyone. Federal loans carry special benefits not available for loans made through Splash Financial, for example, public service loan forgiveness and economic hardship programs, fee waivers and rebates on the principal, which may not be accessible to you after you refinance. The rates displayed may include a 0.25% autopay discount.

The information you provide to us is an inquiry to determine whether we or our lenders can make a loan offer that meets your needs. If we or any of our lending partners has an available loan offer for you, you will be invited to submit a loan application to the lender for its review. We do not guarantee that you will receive any loan offers or that your loan application will be approved. Offers are subject to credit approval and are available only to U.S. citizens or permanent residents who meet applicable underwriting requirements. Not all borrowers will receive the lowest rates, which are available to the most qualified borrowers. Participating lenders, rates and terms are subject to change at any time without notice.

To check the rates and terms you qualify for, Splash Financial conducts a soft credit pull that will not affect your credit score. However, if you choose a product and continue your application, the lender will request your full credit report from one or more consumer reporting agencies, which is considered a hard credit pull and may affect your credit.

Splash Financial and our lending partners reserve the right to modify or discontinue products and benefits at any time without notice. To qualify, a borrower must be a U.S. citizen and meet our lending partner’s underwriting requirements. Lowest rates are reserved for the highest qualified borrowers. This information is current as of September 6, 2022.


2 Important Disclosures for Laurel Road.

Laurel Road Disclosures

All credit products are subject to credit approval.

Laurel Road began originating student loans in 2013 and has since helped thousands of professionals with undergraduate and postgraduate degrees consolidate and refinance more than $9 billion in federal and private school loans. Laurel Road also offers a suite of online graduate school loan products and personal loans that help simplify lending through customized technology and personalized service. In April 2019, Laurel Road was acquired by KeyBank, one of the nation’s largest bank-based financial services companies. Laurel Road is a brand of KeyBank National Association offering online lending products in all 50 U.S. states, Washington, D.C., and Puerto Rico. All loans are provided by KeyBank National Association, a nationally chartered bank. Member FDIC. For more information, visit www.laurelroad.com.

As used throughout these Terms & Conditions, the term “Lender” refers to KeyBank National Association and its affiliates, agents, guaranty insurers, investors, assigns, and successors in interest.

  1. Checking your rate with Laurel Road only requires a soft credit pull, which will not affect your credit score. To proceed with an application, a hard credit pull will be required, which may affect your credit score.
  2. Savings vary based on rate and term of your existing and refinanced loan(s). Refinancing to a longer term may lower your monthly payments, but may also increase the total interest paid over the life of the loan. Refinancing to a shorter term may increase your monthly payments, but may lower the total interest paid over the life of the loan. Review your loan documentation for total cost of your refinanced loan.
  3. After loan disbursement, if a borrower documents a qualifying economic hardship, we may agree in our discretion to allow for full or partial forbearance of payments for one or more 3-month time periods (not to exceed 12 months in the aggregate during the term of your loan), provided that we receive acceptable documentation (including updating documentation) of the nature and expected duration of the borrower’s economic hardship. During any period of forbearance interest will continue to accrue. At the end of the forbearance period, any unpaid accrued interest will be capitalized and be added to the remaining principle amount of the loan.
  4. Automatic Payment (“AutoPay”) Discount: if the borrower chooses to make monthly payments automatically from a bank account, the interest rate will decrease by 0.25% and will increase back if the borrower stops making (or we stop accepting) monthly payments automatically from the borrower’s bank account. The 0.25% AutoPay discount will not reduce the monthly payment; instead, the discount is applied to the principal to help pay the loan down faster.

Assumptions: Repayment examples above assume a loan amount of $10,000 with repayment beginning immediately following disbursement. Repayment examples do not include the 0.25% AutoPay Discount.

Annual Percentage Rate (“APR”): This term represents the actual cost of financing to the borrower over the life of the loan expressed as a yearly rate.

Interest Rate: A simple annual rate that is applied to an unpaid balance.

Variable Rates: The current index for variable rate loans is derived from the one-month London Interbank Offered Rate (“LIBOR”) and changes in the LIBOR index may cause your monthly payment to increase. Borrowers who take out a term of 5, 7, or 10 years will have a maximum interest rate of 9%, those who take out a 15 or 20-year variable loan will have a maximum interest rate of 10%.

KEYBANK NATIONAL ASSOCIATION RESERVES THE RIGHT TO MODIFY OR DISCONTINUE PRODUCTS AND BENEFITS AT ANY TIME WITHOUT NOTICE.

This information is current as of April 29, 2021. Information and rates are subject to change without notice.
 


3 Important Disclosures for LendKey.

LendKey Disclosures

Refinancing via LendKey.com is only available for applicants with qualified private education loans from an eligible institution. Loans that were used for exam preparation classes, including, but not limited to, loans for LSAT, MCAT, GMAT, and GRE preparation, are not eligible for refinancing with a lender via LendKey.com. If you currently have any of these exam preparation loans, you should not include them in an application to refinance your student loans on this website. Applicants must be either U.S. citizens or Permanent Residents in an eligible state to qualify for a loan. Certain membership requirements (including the opening of a share account and any applicable association fees in connection with membership) may apply in the event that an applicant wishes to accept a loan offer from a credit union lender. Lenders participating on LendKey.com reserve the right to modify or discontinue the products, terms, and benefits offered on this website at any time without notice. LendKey Technologies, Inc. is not affiliated with, nor does it  endorse,  any educational institution.

Subject to floor rate and may require the automatic payments be made from a checking or savings account with the lender. The rate reduction will be removed and the rate will be increased by 0.25% upon any cancellation or failed collection attempt of the automatic payment and will be suspended during any period of deferment or forbearance. As a result, during the forbearance or suspension period, and/or if the automatic payment is canceled, any increase will take the form of higher payments. The lowest advertised variable APR is only available for loan terms of  5 years and is reserved for applicants with FICO scores of at least 810.

As of 09/09/2022 student loan refinancing rates range from 4.13% APR – 7.39% Variable APR with AutoPay and 2.99% APR – 9.93% Fixed APR with AutoPay.


4 Rate range above includes optional 0.25% Auto Pay discount. Important Disclosures for Earnest.

Earnest Disclosures

You can choose between fixed and variable rates. Fixed interest rates are 3.99% – 8.74% APR (3.74% – 8.49% APR with Auto Pay discount). Starting variable interest rates are 2.74% APR to 8.24% APR (2.49% – 7.99% APR with Auto Pay discount). Variable rates are based on an index, the 30-day Average Secured Overnight Financing Rate (SOFR) plus a margin. Variable rates are reset monthly based on the fluctuation of the index. We do not currently offer variable rate loans in AK, CO, CT, HI, IL, KY, MA, MN, MS, NH, OH, OK, SC, TN, TX, and VA.


5 Important Disclosures for Navient.

Navient Disclosures

You can choose between fixed and variable rates. Fixed interest rates are 3.99% – 8.74% APR (3.74% – 8.49% APR with Auto Pay discount). Starting variable interest rates are 2.74% APR to 8.24% APR (2.49% – 7.99% APR with Auto Pay discount). Variable rates are based on an index, the 30-day Average Secured Overnight Financing Rate (SOFR) plus a margin. Variable rates are reset monthly based on the fluctuation of the index. We do not currently offer variable rate loans in AK, CO, CT, HI, IL, KY, MA, MN, MS, NH, OH, OK, SC, TN, TX, and VA.


6 Important Disclosures for SoFi.

SoFi Disclosures

Fixed rates range from 3.99% APR to 8.24% APR with a 0.25% autopay discount. Variable rates from 3.24% APR to 8.24% APR with a 0.25% autopay discount. Unless required to be lower to comply with applicable law, Variable Interest rates on 5-, 7-, and 10-year terms are capped at 8.95% APR; 15- and 20-year terms are capped at 9.95% APR. Your actual rate will be within the range of rates listed above and will depend on the term you select, evaluation of your creditworthiness, income, presence of a co-signer and a variety of other factors. Lowest rates reserved for the most creditworthy borrowers. For the SoFi variable-rate product, the variable interest rate for a given month is derived by adding a margin to the 30-day average SOFR index, published two business days preceding such calendar month, rounded up to the nearest one hundredth of one percent (0.01% or 0.0001). APRs for variable-rate loans may increase after origination if the SOFR index increases. The SoFi 0.25% autopay interest rate reduction requires you to agree to make monthly principal and interest payments by an automatic monthly deduction from a savings or checking account. This benefit will discontinue and be lost for periods in which you do not pay by automatic deduction from a savings or checking account. The benefit lowers your interest rate but does not change the amount of your monthly payment. This benefit is suspended during periods of deferment and forbearance. Autopay is not required to receive a loan from SoFi.


7 Important Disclosures for Purefy.

Purefy Disclosures

Purefy Student Loan Refinancing Rate and Terms Disclosure: Annual Percentage Rates (APR) ranges and examples are based on information provided to Purefy by lenders participating in Purefy’s rate comparison platform. For student loan refinancing, the participating lenders offer fixed rates ranging from 2.73% – 7.99% APR, and variable rates ranging from 1.74% – 7.99% APR. The maximum variable rate is 25.00%. Your interest rate will be based on the lender’s requirements. In most cases, lenders determine the interest rates based on your credit score, degree type and other credit and financial criteria. Only borrowers with excellent credit and meeting other lender criteria will qualify for the lowest rate available. Rates and terms are subject to change at any time without notice. Terms and conditions apply.  


8 Important Disclosures for Citizens.

CitizensBank Disclosures

Education Refinance Loan Rate Disclosure: Variable interest rates range from 3.69%-9.92% (3.69%-9.92% APR). Fixed interest rates range from  4.49%-10.11% (4.49%-10.11% APR). 

Undergraduate Rate Disclosure: Variable interest rates range from 6.39%- 9.60% (6.39% – 9.60% APR). Fixed interest rates range from 6.58% – 9.79% (6.58% – 9.79% APR).

Graduate Rate Disclosure: Variable interest rates range from 3.69% – 9.16% (3.69% – 9.16% APR). Fixed interest rates range from 4.49% – 9.35% (4.49% – 9.35% APR).

Education Refinance Loan for Parents Rate Disclosure: Variable interest rates range from 3.69%- 9.09% (3.69%- 9.09% APR). Fixed interest rates range from 4.49% – 9.28% (4.49% – 9.28% APR).

Medical Residency Refinance Loan Rate Disclosure: Variable interest rates range from 3.69% – 9.16% (3.69% – 9.16% APR). Fixed interest rates range from 4.49% – 9.35% (4.49% – 9.35% APR).