While the new coronavirus pandemic relief measures halt payments on federal student loans, they don’t apply to private student loans. Fortunately, some private lenders are allowing borrowers to postpone payments on their student debt.
Find your private student loan lenders on this list to see what they are doing to provide financial relief during the COVID-19 crisis. (We’ve also included contact information for federal servicers. See the bottom of this report.)
Access Group Education Lending
Ascent Student Loans
Education Loan Finance (ELFI)
Navient private loans
Navy Federal Credit Union
U-fi From Nelnet
Other private student loan lenders and servicers
Federal student loan servicers
Access Group encourages borrowers to reach out to their student loan servicer, whether Firstmark or Nelnet, to inquire about pausing payments through forbearance.
Ascent is offering a new Natural Disaster/Declared Emergency Forbearance option that pauses payments on student loans for three months.
Some of its other offerings include temporary hardship forbearance for up to 24 months, active-duty military deferment for up to 36 months and graduate/internship/residency deferment for up to 48 months.
You can request a forbearance through its servicing partner, Launch Servicing, by calling 877-354-2629 or emailing [email protected].
If you have private student loans from Citizens Bank, you might be able to get relief by calling its student lending advisors at 1-888-411-0266. You could also try Citizens Bank’s servicing partner, Firstmark, at 888-538-7378. In general, Citizens Bank offers deferment and forbearance options on a case-by-case basis.
If you have College Ave student loans and need a break from payments, you can apply for the company’s disaster forbearance program, which suspends payments for three months.
To enroll in this program, you need to email [email protected]. In your email, include the following information:
- Your 12-digit loan ID in the subject line. If you have several loans, a single loan ID will suffice.
- Your full name and date of birth in the email body.
College Ave should process your request within five business days. While you can complete the process via email, you can also chat with its customer service team online for additional assistance.
If you choose disaster forbearance, interest will keep accruing on your loans, but it won’t be capitalized (added to your total balance) when the forbearance ends and full repayment resumes.
Online lender CommonBond encourages its customers to take advantage of its natural disaster forbearance program if they’re having trouble keeping up with payments. This program pauses payments through the end of the national emergency declaration.
You can apply for forbearance at commonbond.co/forbearance. Once you submit your application, you’ll speak with a CommonBond forbearance specialist about the program. After your call, your request should be processed in three business days.
To fill out the application, you’ll simply need to enter your personal information, employment information and a reason for the request.
Discover says it has put assistance options in place for borrowers who are facing hardship as a result of the coronavirus outbreak. To learn about what it’s offering, you can call its customer service team at 1-800-STUDENT or 1-800-223-5614.
Even before the COVID-19 outbreak, Discover offered the following hardship protections for student loan borrowers:
- Deferment of student loan payments to borrowers who go back to school, serve in a qualifying public organization or meet other criteria.
- Early repayment assistance program, which delays a borrower’s first payment for up to three months.
- Reduced payments for loans that are less than 60 days delinquent.
- Forbearance, which postpones payments for up to 12 months for borrowers facing financial hardship.
- A hardship program which reduces the interest rate for six months for borrowers experiencing extreme difficulties.
Given the current circumstances, the 12-month forbearance option might be the most relevant for many borrowers, but speak with Discover’s team to determine the best path forward.
Although ELFI hasn’t advertised specific forbearance options, it says it has options for borrowers who are struggling. For help from ELFI, call its customer care center at 844-601-ELFI or email [email protected].
If you’re paying back private loans to Heartland ECSI, you might be able to qualify for deferment or forbearance. You can track down the relevant application forms on its website here or contact ECSI at 1-888-549-3274 or [email protected].
If you borrowed NJCLASS loans from HESAA, student loan relief options are available. You can find applications for temporary disability or unemployment forms here and here, respectively, or contact HESAA about other means of financial hardship relief by emailing [email protected].
LendKey doesn’t loan money directly, but it says many of its lending partners are offering forbearance options at this time. While your best bet is probably to contact your lender or loan servicer, you can also reach out to LendKey by emailing [email protected].
If you have MEFA loans, you can pause payments for three months through its natural disaster forbearance. You might also get relief beyond this point with a modified payment plan. For assistance, call its loan servicing provider, American Education Services (AES), at 800-233-0557.
For its private student loan customers, Navient is offering up to three months of forbearance. Interest will continue to accrue at this time, but it won’t be capitalized, or added to the principal, at the end of this period. You can contact Navient at 888-272-5543.
Like many other private student loan providers, Navy Federal Credit Union is offering three months of forbearance. Learn more by calling its Student Loan Center at 1-877-304-9302.
PNC may offer both deferment and payment modification options to borrowers at this time. To discuss your individual situation, reach out to PNC’s loan servicing provider AES Success. You can do this by logging into your account and selecting “having your payments postponed.” You can also call AES Success directly by calling 800-233-0557 or sending a message here.
You can request a three-month suspension of your RISLA loan payments online here.
Sallie Mae is encouraging borrowers facing financial difficulties to get in touch: “We have assistance options available to you to help you keep your account in good standing during this unique health emergency.”
Even before the coronavirus pandemic, Sallie Mae let borrowers pause payments through forbearance for three months at a time, up to a limit of 12 months. Note that student loan interest may continue to accrue.
If you have Sallie Mae student loans, you can contact its customer service agents online via chat or through the Sallie Mae app. You can also call 800-4-SALLIE (800-472-5543).
Borrowers who are late on their payments, meanwhile, should instead call 877-604-8834.
SoFi is allowing borrowers in need to postpone payments on their loans temporarily. You can request a payment deferral by submitting this form. If you need additional help, call SoFi at 855-456-SOFI (7634) or email [email protected].
U-fi From Nelnet, which provides private student loans, is offering three months of forbearance to borrowers who have been impacted by the coronavirus pandemic. You can complete this forbearance application and upload it to your online account.
While Wells Fargo doesn’t detail its specific forbearance options, it says it can provide fee waivers, payment deferrals and other forms of expanded assistance at this time. Find out about your options by contacting Wells Fargo at 1-800-658-3567.
Although private student loans aren’t eligible for the same protections that federal loans have, the top student lenders are stepping in to help borrowers pause their payments during this difficult time. Some make it easy to apply online, while others work with borrowers individually over the phone.
To learn more about your options, email or call your loan servicer ASAP. The sooner you ask for help, the sooner you’ll be able to get a break from your private student loan payments.
Just remember that interest will very likely continue to accrue on private student loans, meaning your balance will grow during a period of paused payments. But if you’re facing financial hardship, postponing payments could be exactly what you need right now to navigate this difficult time.
For additional information on how the COVID-19 pandemic is affecting student loan repayment and related issues, head to our Student Loan Hero Coronavirus Information Center.
While the policies of the private lenders above vary from one to the other, all federal servicers are doing the same thing: automatically processing the six-month interest and payment suspension on federal student loans.
For more information on federal loan servicers’ response to the COVID-19 crisis, click on the links below or use the contact information provided. Note that you can choose to continue making payments during this period of administrative forbearance.
- Contact information: Call 800-663-1662 or email [email protected]
- EdFinancial Services
- Contact information: Call 1-855-337-6884 or send an email here.
- FedLoan Servicing (PHEAA)
- Contact information: Call 1-800-699-2908 or send an email here.
- Granite State
- Contact information: Call 888-556-0022 if your account number begins with F8; call 800-719-0708 if your account number begins with C7.
- Great Lakes Educational Loan Services, Inc.
- Contact information: Call 800-236-4300 or send an email here.
- Contact information: Call 888-866-4352 or send a message here.
- Contact information: Call 800-722-1300. Find additional contact information here.
- Contact information: Use their request form here.
- OSLA Student Loan Servicing
- Contact information: Log in to your account to find OSLA’s contact information.
Interested in refinancing student loans?Here are the top 6 lenders of 2020!
|Lender||Variable APR||Eligible Degrees|
|1.99% – 6.65%1||Undergrad & Graduate|
|1.99% – 7.10%2||Undergrad & Graduate|
|2.99% – 6.44%3||Undergrad & Graduate|
|2.39% – 6.01%||Undergrad |
|1.99% – 6.43%4||Undergrad & Graduate|
|3.19% – 6.08%5||Undergrad & Graduate|
|Check out the testimonials and our in-depth reviews!
1 Important Disclosures for Laurel Road.
Laurel Road Disclosures
Laurel Road is a brand of KeyBank National Association offering online lending products in all 50 U.S. states, Washington, D.C., and Puerto Rico. Mortgage lending is not offered in Puerto Rico. All loans are provided by KeyBank National Association.
ANNUAL PERCENTAGE RATE (“APR”)
There are no origination fees or prepayment penalties associated with the loan. Lender may assess a late fee if any part of a payment is not received within 15 days of the payment due date. Any late fee assessed shall not exceed 5% of the late payment or $28, whichever is less. A borrower may be charged $20 for any payment (including a check or an electronic payment) that is returned unpaid due to non-sufficient funds (NSF) or a closed account.
For bachelor’s degrees and higher, up to 100% of outstanding private and federal student loans (minimum $5,000) are eligible for refinancing. If you are refinancing greater than $300,000 in student loan debt, Lender may refinance the loans into 2 or more new loans.
ELIGIBILITY & ELIGIBLE LOANS
Borrower, and Co-signer if applicable, must be a U.S. Citizen or Permanent Resident with a valid I-551 card (which must show a minimum of 10 years between “Resident Since” date and “Card Expires” date or has no expiration date); state that they are of at least borrowing age in the state of residence at the time of application; and meet Lender underwriting criteria (including, for example, employment, debt-to-income, disposable income, and credit history requirements).
Graduates may refinance any unsubsidized or subsidized Federal or private student loan that was used exclusively for qualified higher education expenses (as defined in 26 USC Section 221) at an accredited U.S. undergraduate or graduate school. Any federal loans refinanced with Lender are private loans and do not have the same repayment options that federal loan program offers such as Income Based Repayment or Income Contingent Repayment.
All loans must be in grace or repayment status and cannot be in default. Borrower must have graduated or be enrolled in good standing in the final term preceding graduation from an accredited Title IV U.S. school and must be employed, or have an eligible offer of employment. Parents looking to refinance loans taken out on behalf of a child should refer to https://www.laurelroad.com/refinance-student-loans/refinance-parent-plus-loans/ for applicable terms and conditions.
For Associates Degrees: Only associates degrees earned in one of the following are eligible for refinancing: Cardiovascular Technologist (CVT); Dental Hygiene; Diagnostic Medical Sonography; EMT/Paramedics; Nuclear Technician; Nursing; Occupational Therapy Assistant; Pharmacy Technician; Physical Therapy Assistant; Radiation Therapy; Radiologic/MRI Technologist; Respiratory Therapy; or Surgical Technologist. To refinance an Associates degree, a borrower must also either be currently enrolled and in the final term of an associate degree program at a Title IV eligible school with an offer of employment in the same field in which they will receive an eligible associate degree OR have graduated from a school that is Title IV eligible with an eligible associate and have been employed, for a minimum of 12 months, in the same field of study of the associate degree earned.
The interest rate you are offered will depend on your credit profile, income, and total debt payments as well as your choice of fixed or variable and choice of term. For applicants who are currently medical or dental residents, your rate offer may also vary depending on whether you have secured employment for after residency.
The repayment of any refinanced student loan will commence (1) immediately after disbursement by us, or (2) after any grace or in-school deferment period, existing prior to refinancing and/or consolidation with us, has expired.
POSTPONING OR REDUCING PAYMENTS
After loan disbursement, if a borrower documents a qualifying economic hardship, we may agree in our discretion to allow for full or partial forbearance of payments for one or more 3-month time periods (not to exceed 12 months in the aggregate during the term of your loan), provided that we receive acceptable documentation (including updating documentation) of the nature and expected duration of the borrower’s economic hardship.
We may agree under certain circumstances to allow a borrower to make $100/month payments for a period of time immediately after loan disbursement if the borrower is employed full-time as an intern, resident, or similar postgraduate trainee at the time of loan disbursement. These payments may not be enough to cover all of the interest that accrues on the loan. Unpaid accrued interest will be added to your loan and monthly payments of principal and interest will begin when the post-graduate training program ends.
We may agree under certain circumstances to allow postponement (deferral) of monthly payments of principal and interest for a period of time immediately following loan disbursement (not to exceed 6 months after the borrower’s graduation with an eligible degree), if the borrower is an eligible student in the borrower’s final term at the time of loan disbursement or graduated less than 6 months before loan disbursement, and has accepted an offer of (or has already begun) full-time employment.
If Lender agrees (in its sole discretion) to postpone or reduce any monthly payment(s) for a period of time, interest on the loan will continue to accrue for each day principal is owed. Although the borrower might not be required to make payments during such a period, the borrower may continue to make payments during such a period. Making payments, or paying some of the interest, will reduce the total amount that will be required to be paid over the life of the loan. Interest not paid during any period when Lender has agreed to postpone or reduce any monthly payment will be added to the principal balance through capitalization (compounding) at the end of such a period, one month before the borrower is required to resume making regular monthly payments.
KEYBANK NATIONAL ASSOCIATION RESERVES THE RIGHT TO MODIFY OR DISCONTINUE PRODUCTS AND BENEFITS AT ANY TIME WITHOUT NOTICE.
This information is current as of June 23, 2020 and is subject to change.
2 Important Disclosures for Splash Financial.
Splash Financial Disclosures
Splash Financial loans are available through arrangements with lending partners. Your loan application will be submitted to the lending partner and be evaluated at their sole discretion. For loans where a credit union is the lender, or a purchaser of the loan, in order to refinance your loans, you will need to become a credit union member.
The Splash Student Loan Refinance Program is not offered or endorsed by any college or university. Neither Splash Financial nor the lending partner are affiliated with or endorse any college or university listed on this website.
You should review the benefits of your federal student loan; it may offer specific benefits that a private refinance/consolidation loan may not offer. If you work in the public sector, are in the military or taking advantage of a federal department of relief program, such as income based repayment or public service forgiveness, you may not want to refinance, as these benefits do not transfer to private refinance/consolidation loans.
Splash Financial and our lending partners reserve the right to modify or discontinue products and benefits at any time without notice. To qualify, a borrower must be a U.S. citizen and meet our lending partner’s underwriting requirements. Lowest rates are reserved for the highest qualified borrowers. This information is current as of May 1, 2020.
Fixed APR: Annual Percentage Rate [APR] is the cost of credit calculating the interest rate, loan amount, repayment term and the timing of payments. Fixed Rate options range from 2.88% (without autopay) to 7.27% (without autopay) and will vary based on application terms, level of degree and presence of a co-signer. Rates are subject to change without notice. Fixed rate options without an autopay discount consist of a range from 2.88% per year to 6.21% per year for a 5-year term, 3.40% per year to 6.25% per year for a 7-year term, 3.45% to 5.08% for a 8-year term, 3.89% per year to 6.65% per year for a 10-year term, 4.18% per year to 5.11% per year for a 12-year term, 4.20% per year to 7.05% per year for a 15-year term, or 4.51% per year to 7.27% per year for a 20-year term, with no origination fees. The fixed interest rate will apply until the loan is paid in full (whether before or after default, and whether before or after the scheduled maturity date of the loan).
Variable APR: Annual Percentage Rate [APR] is the cost of credit calculating the interest rate, loan amount, repayment term and the timing of payments. Variable rate options range from 1.99% (with autopay) to 7.10% (without autopay) and will vary based on application terms, level of degree and presence of a co-signer. Our lowest rate option is shown with a 0.25% autopay discount. Our highest rate option does not include an autopay discount. The variable rates are based on the Variable rate index, is based on the one-month London Interbank Offered Rate (“LIBOR”) published in The Wall Street Journal on the twenty-fifth day, or the next business day, of the preceding calendar month. As of April 27, 2020, the one-month LIBOR rate is 0.43763%. The interest rate on a variable rate loan is comprised of an index and margin added together. The margin is a fixed amount (disclosed at the time of your loan application) added each month to the index to determine the next month’s variable rate. Variable rate options without an autopay discount consist of a range from 2.01% per year to 6.30% per year for a 5-year term, 4.00% per year to 6.35% per year for a 7-year term, 2.09% per year to 3.92% per year for a 8-year term, 4.25% per year to 6.40% per year for a 10-year term, 2.67% per year to 4.56% per year for a 12-year term, 3.44% per year to 6.65% per year for a 15-year term, 4.75% per year to 6.93% per year for a 20-year term, or 5.14% per year to 7.10% for a 25-year term, with no origination fees. APR is subject to increase after consummation. Variable interest rates will fluctuate over the term of the borrower’s loan with changes in the LIBOR rate, and will vary based on applicable terms, level of degree earned and presence of a co-signer. The maximum variable rate may be between 9.00% and 16.00%, depending on loan term. The floor rate may be between 0.54% and 4.21%, depending on loan term. These rates are subject to additional terms and conditions, and rates are subject to change at any time without notice. Such changes will only apply to applications taken after the effective date of change.
3 Important Disclosures for SoFi.
4 Important Disclosures for Earnest.
To qualify, you must be a U.S. citizen or possess a 10-year (non-conditional) Permanent Resident Card, reside in a state Earnest lends in, and satisfy our minimum eligibility criteria. You may find more information on loan eligibility here: https://www.earnest.com/eligibility. Not all applicants will be approved for a loan, and not all applicants will qualify for the lowest rate. Approval and interest rate depend on the review of a complete application.
Earnest fixed rate loan rates range from 3.19% APR (with Auto Pay) to 6.43% APR (with Auto Pay). Variable rate loan rates range from 1.99% APR (with Auto Pay) to 6.43% APR (with Auto Pay). For variable rate loans, although the interest rate will vary after you are approved, the interest rate will never exceed 8.95% for loan terms 10 years or less. For loan terms of 10 years to 15 years, the interest rate will never exceed 9.95%. For loan terms over 15 years, the interest rate will never exceed 11.95% (the maximum rates for these loans). Earnest variable interest rate loans are based on a publicly available index, the one month London Interbank Offered Rate (LIBOR). Your rate will be calculated each month by adding a margin between 1.82% and 5.50% to the one month LIBOR. The rate will not increase more than once per month. Earnest rate ranges are current as of June 15, 2020, and are subject to change based on market conditions and borrower eligibility.
Auto Pay discount: If you make monthly principal and interest payments by an automatic, monthly deduction from a savings or checking account, your rate will be reduced by one quarter of one percent (0.25%) for so long as you continue to make automatic, electronic monthly payments. This benefit is suspended during periods of deferment and forbearance.
The information provided on this page is updated as of 6/15/2020. Earnest reserves the right to change, pause, or terminate product offerings at any time without notice. Earnest loans are originated by Earnest Operations LLC. California Finance Lender License 6054788. NMLS # 1204917. Earnest Operations LLC is located at 302 2nd Street, Suite 401N, San Francisco, CA 94107. Terms and Conditions apply. Visit https://www.earnest.com/terms-of-service, email us at [email protected], or call 888-601-2801 for more information on our student loan refinance product.
© 2020 Earnest LLC. All rights reserved. Earnest LLC and its subsidiaries, including Earnest Operations LLC, are not sponsored by or agencies of the United States of America.
5 Important Disclosures for CommonBond.
Offered terms are subject to change. Loans are offered by CommonBond Lending, LLC (NMLS # 1175900). If you are approved for a loan, the interest rate offered will depend on your credit profile, your application, the loan term selected and will be within the ranges of rates shown. All Annual Percentage Rates (APRs) displayed assume borrowers enroll in auto pay and account for the 0.25% reduction in interest rate. All variable rates are based on a 1-month LIBOR assumption of 0.2% effective May 10, 2020.