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A long time ago — before the introduction of the Direct Loan Program — I consolidated my federal loans with Citibank. And what a ride it’s been for those Citibank student loans: Since that time, my loans have gone from one servicer to another, to yet another.
In 2010, Citibank sold off its student loan unit, and has since stopped servicing the last of the private loans it had on the books. If you have Citibank student loans, you might not have an idea of who services them now or what to do next. Here’s what you need to know.
What happened to Citibank student loans?
How can you find the new servicer of your Citibank student loans?
Citibank student loan customers see refund of $3.75 million
Stay on top of your student loan repayment
For current students: Alternatives to Citibank student loans
My student loans were part of the 2010 deal that sent $28 billion from Citi’s federal student loan portfolio to Sallie Mae. At that same time, Discover also took over more than $4 billion in Citibank private student loans. As part of the dissolution of the student loan unit at Citibank, the company itself also bought back $8.7 billion in student loans, both federal and private. The Department of Education similarly got in on the act, purchasing $4.7 billion of the federal loans.
What happens to loans after they are sold depends on what your new servicer does with them. My consolidated federal obligation ended up with Navient after it was spun off of Sallie Mae in 2014. It didn’t change any of the terms of the loan — in fact, the transition was seamless, and I didn’t miss a payment or have to resubmit any of my information.
Private student loans sold to Discover could still be there — or passed off to yet another servicer.
Loans that were bought by the Department of Education were eventually sent out to servicers, since the government originates loans through the Direct Loan program but doesn’t service them.
Finally, Citibank serviced the loans it bought back until they were eventually sold off to other companies. The last batch of private Citibank student loans ended up with FirstmarkServices.
So if you’ve been racking your brain, looking for your Citibank student loan login, phone number or address, you should instead start tracking your new lender or loan servicer.
In most cases, your new Citibank student loans servicer will contact you with information about where to send payments and how to manage your student loan account online. If this isn’t the case, you need to do a little hunting on your own.
Tracking your federal student loans is fairly straightforward. The National Student Loan Data System, which previously served as a repository of all of your loan information, has been replaced by the Federal Student Aid (FSA) website.
You can use your FSA ID to log in and view information about how to contact your servicers and how much you owe them. If you filed a FAFSA after May 2015, you already have your ID. If you don’t have an ID, you can create one at the FSA website.
Once you have your FSA ID, go to the FSA website and click toward your “Aim Summary.”
Once you do that, you can see information about the servicer, lender and guaranty agency, though don’t forget that payments should be made to the servicer. You can also contact the servicer about making any changes to your repayment plan or other issues.
Finding your private student loan servicer
Things get a little trickier when you need the point of contact for private student loans, as those aren’t listed on the FSA website. Instead, if payments are coming out of your bank account, you can check your statement for the name of the agency in charge of managing your loans. Once you know the agency, then you can visit the website for contact information and set up your payments.
If that doesn’t work, or if you’re having trouble figuring out where to send payments in the first place, check your credit report. You’re entitled to a free report from each of the three major bureaus every year by going to AnnualCreditReport.com.
Your credit report should contain a list of all of your debts and who’s servicing them. Get the phone number from the credit report and call to find out where to send payment.
Late in 2017, the Consumer Financial Protection Bureau (CFPB) announced an enforcement action against Citibank with regard to its handling of student loans. If your Citibank student loans were part of the action, you might have been eligible for a share of $3.75 million that was refunded as a result of practices that prevented some consumers from taking advantage of benefits they were entitled to.
Citibank should have contacted you if you were eligible for the refund. Contact the CFPB if you believe you haven’t been made whole.
Whether you had Citibank student loans, or even if your loans were with another entity, it’s important to track down your servicer and stay on top of the situation.
When you find out you have a new servicer, double-check your bank account. Are payments still being made? While some transitions are seamless, others fail. If you notice a lapse, contact your new servicer to set up a new plan immediately.
Regardless of whether or not the transition went off without a hitch, it’s a good idea to visit the website of your new servicer and set up an online account. Being able to manage your student loans over the internet can make a huge difference in making sure everything’s happening as it should.
Finally, if you want to reduce the hassle, learn how to pay off your student loans faster.
If you’re still in school, keep in mind that there are alternatives to Citibank student loans. Whether you prefer borrowing from a big institution like Citibank or are fine with a community credit union or online lender, there are plenty of options.
Ask yourself what you were seeking in Citibank student loans and see which other lenders deliver those perks. You might start your search with our top-rated private student loans.
Andrew Pentis contributed to this report.
Need a student loan?Here are our top student loan lenders of 2021!
|1.04% – 11.98%1||Undergraduate, Graduate, and Parents|
|1.13% – 11.23%*,2||Undergraduate, Graduate, and Parents|
|3.84% – 9.40%3||Undergraduate and Graduate|
|1.05% – 11.44%4||Undergraduate and Graduate|
|1.22% – 11.66%5||Undergraduate and Graduate|
|2.76% – 7.14%6||Undergraduate and Graduate|
|1.24% – 11.99%7||Undergraduate and Graduate|
|* The Sallie Mae partner referenced is not the creditor for these loans and is compensated by Sallie Mae for the referral of Smart Option Student Loan customers. |
1 Important Disclosures for College Ave.
College Ave Student Loans products are made available through either Firstrust Bank, member FDIC or M.Y. Safra Bank, FSB, member FDIC. All loans are subject to individual approval and adherence to underwriting guidelines. Program restrictions, other terms, and conditions apply.
Rates shown are for the College Ave Undergraduate Loan product and include autopay discount. The 0.25% auto-pay interest rate reduction applies as long as a valid bank account is designated for required monthly payments. Variable rates may increase after consummation.
Information advertised valid as of 4/22/2021. Variable interest rates may increase after consummation. Lowest advertised rates require selection of full principal and interest payments with the shortest available loan term.
2 Sallie Mae Disclaimer: Click here for important information. Terms, conditions and limitations apply.
3 Important Disclosures for CommonBond.
Offered terms are subject to change and state law restriction. Loans are offered by CommonBond Lending, LLC (NMLS # 1175900), NMLS Consumer Access. If you are approved for a loan, the interest rate offered will depend on your credit profile, your application, the loan term selected and will be within the ranges of rates shown. If you choose to complete an application, we will conduct a hard credit pull, which may affect your credit score. All Annual Percentage Rates (APRs) displayed assume borrowers enroll in auto pay and account for the 0.25% reduction in interest rate. All variable rates are based on a 1-month LIBOR assumption of 0.15% effective Jan 1, 2021 and may increase after consummation.
4 Important Disclosures for Earnest.
5 Important Disclosures for SoFi.
UNDERGRADUATE LOANS: Fixed rates from 4.23% to 11.26% annual percentage rate (“APR”) (with autopay), variable rates from 1.22% to 11.66% APR (with autopay). GRADUATE LOANS: Fixed rates from 4.13% to 11.37% APR (with autopay), variable rates from 1.12% to 11.73% APR (with autopay). MBA AND LAW SCHOOL LOANS: Fixed rates from 4.30% to 11.52% APR (with autopay), variable rates from 1.29% to 11.89% APR (with autopay). PARENT LOANS: Fixed rates from 4.60% to 10.76% APR (with autopay), variable rates from 1.22% to 11.16% APR (with autopay). For variable rate loans, the variable interest rate is derived from the one-month LIBOR rate plus a margin and your APR may increase after origination if the LIBOR increases. Changes in the one-month LIBOR rate may cause your monthly payment to increase or decrease. Interest rates for variable rate loans are capped at 13.95%, unless required to be lower to comply with applicable law. Lowest rates are reserved for the most creditworthy borrowers. If approved for a loan, the interest rate offered will depend on your creditworthiness, the repayment option you select, the term and amount of the loan and other factors, and will be within the ranges of rates listed above. The SoFi 0.25% autopay interest rate reduction requires you to agree to make monthly principal and interest payments by an automatic monthly deduction from a savings or checking account. The benefit will discontinue and be lost for periods in which you do not pay by automatic deduction from a savings or checking account. Information current as of 4/1/2021. Enrolling in autopay is not required to receive a loan from SoFi. SoFi Lending Corp., licensed by the Department of Business Oversight under the California Financing Law License No. 6054612. NMLS #1121636 (www.nmlsconsumeraccess.org)..
6 Important Disclosures for Citizens Bank.
Citizens Bank Disclosures
Undergraduate Rate Disclosure: Variable interest rates range from 2.76% – 7.14% (2.76% – 7.14% APR). Fixed interest rates range from 3.01% – 7.50% (3.01% – 7.50% APR).
Graduate Rate Disclosure: Variable interest rates range from 2.19% – 6.73% (2.19% – 6.73% APR). Fixed interest rates range from 2.89% – 7.09% (2.89%-7.09% APR).
Business/Law Rate Disclosure: Variable interest rates range from 1.36% – 9.54% (1.36% – 8.82% APR). Fixed interest rates range from 4.13% – 9.84% (4.13% – 9.12% APR).
Medical/Dental Rate Disclosure: Variable interest rates range from 1.36% – 8.34% (1.36% – 8.04% APR). Fixed interest rates range from 4.03% – 8.64% (4.03% – 8.34% APR).
Parent Loan Rate Disclosure: Variable interest rates range from 2.10% – 7.41% (2.10%-7.41% APR). Fixed interest rates range from 4.69% – 7.83% (4.69% – 7.83% APR).
Bar Study Rate Disclosure: Variable interest rates range from 4.45% – 9.60% (4.45% – 9.53% APR). Fixed interest rates range from 7.39% – 12.94% (7.38% – 12.81% APR).
Medical Residency Rate Disclosure: Variable interest rates range from 3.55% – 7.05% (3.55% – 6.77% APR). Fixed interest rates range from 6.99% – 10.49% (6.97% – 10.07% APR).
Variable Rate Disclosure: Variable Rates are based on the one-month London Interbank Offered Rate (“LIBOR”) published in The Wall Street Journal on the twenty-fifth day, or the next business day, of the preceding calendar month. As of March 1, 2021, the one-month LIBOR rate is 0.11%. Variable interest rates will fluctuate over the term of the loan with changes in the LIBOR rate, and will vary based on applicable terms, level of degree and presence of a co-signer. The maximum variable rate is the greater of 21.00% or Prime Rate plus 9.00%.
Fixed Rate Disclosure: Fixed rate ranges are based on applicable terms, level of degree, and presence of a co-signer.
Lowest Rate Disclosure: Lowest rates require a 5-year repayment term, immediate repayment, a graduate degree (where applicable), and include our Loyalty and Automatic Payment discounts of 0.25 percentage points each, as outlined in the Loyalty Discount and Automatic Payment Discount disclosures. Rates are subject to additional terms and conditions, and are subject to change at any time without notice. Such changes will only apply to applications taken after the effective date of change.
Federal Loan vs. Private Loan Benefits: Some federal student loans include unique benefits that the borrower may not receive with a private student loan, some of which we do not offer. Borrowers should carefully review federal benefits, especially if they work in public service, are in the military, are considering possible loan forgiveness options, are currently on or considering income based repayment options or are concerned about a steady source of future income and would want to lower their payments at some time in the future. When the borrower refinances, they waive any current and potential future benefits of their federal loans. For more information about federal student loan benefits and federal loan consolidation, visit http://studentaid.ed.gov/. We also have several resources available to help the borrower make a decision on our website including Should I Refinance My Student Loans? and our FAQs. Should I Refinance My Student Loans? includes a comparison of federal and private student loan benefits that we encourage the borrower to review.
Eligibility Criteria: Applicants must be a U.S. citizen, permanent resident, or eligible non-citizen with a creditworthy U.S. citizen or permanent resident co-signer. For applicants who have not attained the age of majority in their state of residence, a co-signer is required. Citizens Bank reserves the right to modify eligibility criteria at any time. Citizens Bank private student loans are subject to credit qualification, completion of a loan application/Promissory Note, verification of application information, and if applicable, self-certification form, school certification of the loan amount, and student’s enrollment at a Citizens Bank participating school.
Loyalty Discount Disclosure: The borrower will be eligible for a 0.25 percentage point interest rate reduction on their loan if the borrower or their co-signer (if applicable) has a qualifying account in existence with us at the time the borrower and their co-signer (if applicable) have submitted a completed application authorizing us to review their credit request for the loan. The following are qualifying accounts: any checking account, savings account, money market account, certificate of deposit, automobile loan, home equity loan, home equity line of credit, mortgage, credit card account, or other student loans owned by Citizens Bank, N.A. Please note, our checking and savings account options are only available in the following states: CT, DE, MA, MI, NH, NJ, NY, OH, PA, RI, and VT and some products may have an associated cost. This discount will be reflected in the interest rate disclosed in the Loan Approval Disclosure that will be provided to the borrower once the loan is approved. Limit of one Loyalty Discount per loan and discount will not be applied to prior loans. The Loyalty Discount will remain in effect for the life of the loan.
Automatic Payment Discount Disclosure: Borrowers will be eligible to receive a 0.25 percentage point interest rate reduction on their student loans owned by Citizens Bank, N.A. during such time as payments are required to be made and our loan servicer is authorized to automatically deduct payments each month from any bank account the borrower designates. Discount is not available when payments are not due, such as during forbearance. If our loan servicer is unable to successfully withdraw the automatic deductions from the designated account three or more times within any 12-month period, the borrower will no longer be eligible for this discount.
7 Important Disclosures for Discover.
Lowest APRs shown for Discover Student Loans are available for the most creditworthy applicants for undergraduate loans, and include an interest-only repayment discount and a 0.25% interest rate reduction while enrolled in automatic payments.