Citibank Personal Loans Review: Beware Poor Customer Service

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Our team at Student Loan Hero works hard to find and recommend products and services that we believe are of high quality and will make a positive impact in your life. We sometimes earn a sales commission or advertising fee when recommending various products and services to you. Similar to when you are being sold any product or service, be sure to read the fine print understand what you are buying, and consult a licensed professional if you have any concerns. Student Loan Hero is not a lender or investment advisor. We are not involved in the loan approval or investment process, nor do we make credit or investment related decisions. The rates and terms listed on our website are estimates and are subject to change at any time. Please do your homework and let us know if you have any questions or concerns.

citibank personal loans

With its roots tracing back to the early 1800s, Citibank now has more than 2,000 locations across the globe.

The international bank offers a full range of banking products, including personal loans. You can use Citibank personal loans for a wide range of purposes from home renovation to debt consolidation.

Citibank personal loans have decent rates and terms, but customer reviews show people are disappointed by the big bank’s impersonal service.

For the pros and cons of borrowing from Citibank, check out this full review.

Citibank personal loans rates and terms

The rates and terms for Citibank personal loans vary by location. To find detailed information about its unsecured loans in your state, you can enter your location on the company’s website.

Here are some details for Citibank personal loans in its SD/national region, as of April 26, 2018. This region includes most states, except California, New York, Texas, and a few others.

For the latest available information, contact Citibank or visit its website.

Borrowing limit $2,000 – $50,000
APR range (on a $10,000 loan) 7.99% – 17.99%
Repayment terms 12, 24, 36, 48, or 60 months

Citibank offers unsecured personal loans from $2,000 to $50,000.

The loans come with decent interest rates, but they’re not the lowest around. They also allow a repayment term of up to 60 months and involve fixed monthly payments. You can use a personal loan for almost any purpose, whether it’s financing a big purchase, paying for a home improvement project, or consolidating credit card debt.

If you hold an eligible Citibank checking account, you also can earn points through the bank’s ThankYou Rewards program. This program grants points when you make a payment on your loan, which you can redeem for gift cards, travel rewards, or merchandise.

Applying for a Citibank personal loan online

You can submit an application for a Citibank personal loan online, over the phone, or in person. If you don’t want to register for an online account, you can choose to apply by phone or at a branch.

You have to apply in person for a loan if you aren’t a Citibank customer. You also have to apply in person or over the phone if you’re a Citi customer trying to borrow more than $30,000.

Otherwise, you get started online by signing in to your account with your username and password.

apply citibank personal loans

Image credit: Citibank

You’ll then have to provide personal information, such as your name, address, and Social Security number. You also must show proof of two years of employment history and allow Citibank to run a credit check.

Citibank doesn’t offer a rate quote with a soft credit pull, so the credit inquiry for a loan could impact your score.

If your application is approved, Citibank will send you a check for the full loan amount within five business days. Unlike some other lenders, Citibank doesn’t deposit the funds directly into your account. Plus, it makes you wait a long time to get your loan.

If you’re in need of fast cash, this option might be a dealbreaker.

Other eligibility requirements for Citibank personal loans

Citibank has a few basic eligibility requirements to qualify for a personal loan. First, you’re eligible only if you haven’t taken out another Citibank personal loan within the past six months.

You also must have a valid address and be a U.S. resident who’s at least 18 years old. Finally, you must meet underwriting requirements for income and credit.

Citibank doesn’t advertise exactly what credit score you need to qualify, but it typically looks for fair or excellent credit. It has a clear income requirement, though: You must make at least $10,500 per year or $875 per month to be eligible.

Citibank customers complain about poor service

Citibank customers mostly aren’t happy about their experience with the bank. According to the Better Business Bureau (BBB), 98% of reviews were negative, resulting in an “F” rating for Citibank.

On the BBB site, one customer said, “I attempted to cancel my account last week with an employee who was extremely noncompliant with my request.” They gave the company “one star only because zero isn’t an option.”

Others talked about disappointing and unhelpful customer service, as in the case of a reviewer who said, “Very disorganized; every time you call their customer service line it’s a different answer for the same question with each representative.”

When I called Citibank’s customer service line for information for this review, I was connected quickly to an agent about applying for a loan. But when I said I was looking only for information, the representative put me on hold for 25 minutes.

After that long wait, I heard someone pick up the phone and hang up. It seems that Citibank will give you the information you need if you plan to take out a personal loan. But if you’re only seeking information or have a problem with your account, it might be difficult to get answers.

Learn more from Citibank customer service

Along with reading customer reviews on sites such as BBB and Consumer Affairs, you could try to get more information from Citibank itself.

You can call customer service at 800-685-0935. Customers also can chat online with a representative after signing in to their online account.

If you’re a prospective loan applicant, the customer service representatives might be more forthcoming. However, you might want to heed the warning signs from other customers and steer clear of Citibank for your borrowing needs.

There are other personal loan lenders that have a better reputation for transparency and accessible customer service.

A big bank like Citibank has the advantage of having many locations across the country and world. But if personal customer service is important to you, search around for other lenders with a better reputation.

You might even find a personal loan with a lower interest rate that saves you money over the long run.

Note: Student Loan Hero has independently collected the above information related to Citibank personal loans. Citibank has neither provided nor reviewed the information shared in this article.

Interested in a personal loan?

Here are the top personal loan lenders of 2018!
LenderRates (APR)Loan Amount 
1 Includes AutoPay discount. Important Disclosures for SoFi.

SoFi Disclosures

  1. Personal Loans: Fixed rates from 5.950% APR to 14.740% APR (with AutoPay). Variable rates from 5.825% APR to 14.365% APR (with AutoPay). SoFi rate ranges are current as of May 18, 2018, and are subject to change without notice. Not all rates and amounts available in all states. See Personal Loan eligibility details. Not all applicants qualify for the lowest rate. If approved for a loan, to qualify for the lowest rate, you must have a responsible financial history and meet other conditions. Your actual rate will be within the range of rates listed above and will depend on a variety of factors, including evaluation of your credit worthiness, years of professional experience, income and other factors. See APR examples and terms. Interest rates on variable rate loans are capped at 14.95%. Lowest variable rate of 5.825% APR assumes current 1-month LIBOR rate of 1.90% plus 4.175% margin minus 0.25% AutoPay discount. For the SoFi variable rate loan, the 1-month LIBOR index will adjust monthly and the loan payment will be re-amortized and may change monthly. APRs for variable rate loans may increase after origination if the LIBOR index increases. The SoFi 0.25% AutoPay interest rate reduction requires you to agree to make monthly principal and interest payments by an automatic monthly deduction from a savings or checking account. The benefit will discontinue and be lost for periods in which you do not pay by automatic deduction from a savings or checking account.
  2. Terms and Conditions Apply: SOFI RESERVES THE RIGHT TO MODIFY OR DISCONTINUE PRODUCTS AND BENEFITS AT ANY TIME WITHOUT NOTICE. To qualify, a borrower must be a U.S. citizen or permanent resident in an eligible state and meet SoFi’s underwriting requirements. Not all borrowers receive the lowest rate. To qualify for the lowest rate, you must have a responsible financial history and meet other conditions. If approved, your actual rate will be within the range of rates listed above and will depend on a variety of factors, including term of loan, a responsible financial history, years of experience, income and other factors. Rates and Terms are subject to change at anytime without notice and are subject to state restrictions. SoFi refinance loans are private loans and do not have the same repayment options that the federal loan program offers such as Income Based Repayment or Income Contingent Repayment or PAYE. Licensed by the Department of Business Oversight under the California Financing Law License No. 6054612. SoFi loans are originated by SoFi Lending Corp., NMLS # 1121636. (www.nmlsconsumeraccess.org)

2 Important Disclosures for Citizens Bank.

Citizens Bank Disclosures

  1. Personal Loan Rate Disclosure: Fixed interest rates range from 4.99% – 16.24% (4.99% – 16.24% APR) based on applicable terms. Lowest rates shown are for eligible applicants, require a 3-year repayment term, and include our Loyalty and Automatic Payment Discounts of 0.25 percentage points each, as outlined in the Loyalty Discount and Automatic Payment Discount disclosures. Subject to additional terms and conditions, and rates are subject to change at any time without notice. Such changes will only apply to applications taken after the effective date of change.
  2. Loyalty Discount: The borrower will be eligible for a 0.25 percentage point interest rate reduction on their loan if the borrower has a qualifying account in existence with us at the time the borrower has submitted a completed application authorizing us to review their credit request for the loan. The following are qualifying accounts: any checking account, savings account, money market account, certificate of deposit, automobile loan, home equity loan, home equity line of credit, mortgage, credit card account, student loans or other personal loans owned by Citizens Bank, N.A. Please note, our checking and savings account options are only available in the following states: CT, DE, MA, MI, NH, NJ, NY, OH, PA, RI and VT. This discount will be reflected in the interest rate and Annual Percentage Rate (APR) disclosed in the Truth-In-Lending Disclosure that will be provided to the borrower once the loan is approved. Limit of one Loyalty Discount per loan, and discount will not be applied to prior loans. The Loyalty Discount will remain in effect for the life of the loan.
  3. Automatic Payment Discount: Borrowers will be eligible to receive a 0.25 percentage point interest rate reduction on their Citizens Bank Personal Loan during such time as payments are required to be made and our loan servicer is authorized to automatically deduct payments each month from any bank account the borrower designates. If our loan servicer is unable to successfully withdraw the automatic deductions from the designated account two or more times within any 12-month period, the borrower will no longer be eligible for this discount.

* Important Disclosures for Upgrade Bank


Upgrade Bank Disclosures


  • Your loan terms are not guaranteed and are subject to our verification and review process. You may be asked to provide additional documents to enable us to verify your income and your identity. This rate includes an Autopay APR reduction of 0.5%. By enrolling in Autopay your payments will be automatically deducted from you bank account. Selecting Autopay is optional. Annual Percentage Rate is inclusive of a loan origination fee, which is deducted from the loan proceeds. Late payments or subsequent charges and fees may increase the cost of your fixed rate loan. All loans made by WebBank, member FDIC. Please refer to Upgrade’s Terms of Use and Borrower Agreement for all terms, conditions and requirements.
  • Accept your loan offer and your funds will be sent to your bank via ACH within one (1) business day of clearing necessary verifications. Availability of the funds is dependent on how quickly your bank processes this transaction. From the time of approval, funds should be available within four (4) business days.

7.73% - 29.99%$1,000 - $50,000
Check rate nowon SLH's secure site
5.83% - 14.74%1$5,000 - $100,000
Check rate nowon SLH's secure site
5.96% - 35.97%*$1,000 - $50,000Visit Upgrade
8.00% - 25.00%$5,000 - $35,000
Check rate nowon SLH's secure site
4.99% - 29.99%$10,000 - $35,000Visit FreedomPlus
4.99% - 16.24%2$5,000 - $50,000Visit Citizens
15.49% - 34.49%$2,000 - $25,000Visit LendingPoint
5.99% - 35.89%$1,000 - $40,000Visit LendingClub
5.49% - 18.24%$5,000 - $75,000Visit Earnest
9.95% - 35.99%$2,000 - $35,000Visit Avant
Our team at Student Loan Hero works hard to find and recommend products and services that we believe are of high quality and will make a positive impact in your life. We sometimes earn a sales commission or advertising fee when recommending various products and services to you. Similar to when you are being sold any product or service, be sure to read the fine print understand what you are buying, and consult a licensed professional if you have any concerns. Student Loan Hero is not a lender or investment advisor. We are not involved in the loan approval or investment process, nor do we make credit or investment related decisions. The rates and terms listed on our website are estimates and are subject to change at any time. Please do your homework and let us know if you have any questions or concerns.