Chase Sapphire Reserve Review: Is This the Travel Card for You?

chase sapphire reserve review

Are you a traveler with good credit looking for a new credit card? The Chase Sapphire Reserve could be the card for you.

Here’s a deep dive on this travel rewards credit card and some of its most notable features.

Chase Sapphire Reserve review

The Chase Sapphire Reserve launched in August 2016 and quickly became one of the most sought-after travel rewards credit cards. Below are just a few of its offerings:

  • 50,000 bonus points if you spend $4,000 on purchases within the first three months of having the card
  • An annual $300 statement credit for travel purchases, which is awarded on your card anniversary
  • Three times more points when you spend on travel and dining
  • All other purchases receive one point per $1 spent
  • Flexible qualifications for redeemable travel purchases, a boon for travel hackers
  • 50 percent more value when you redeem your points for travel
  • Free Priority Pass Select membership, which you must activate, giving you access to more than 1,000 airport lounges
  • Access to Visa Infinite Concierge, which helps with your travel, dining, and event needs

Those are just the highlights. Chase Sapphire Reserve users also enjoy:

  • A $100 statement credit toward the application fee for Global Entry or TSA Pre✓
  • 1:1 point transfer to a variety of major airlines and hotels
  • No blackout dates or travel restrictions
  • No foreign transaction fees
  • Numerous travel and purchase protections

And the points don’t expire as long as the card remains open and in good standing.

A few things to keep in mind with the Chase Sapphire Reserve

So, what’s the catch? Well, here are a few drawbacks of the Chase Sapphire Reserve:

  • $450 annual fee
  • $75 fee to add an authorized user
  • The card used to offer 100,000 bonus points

If you read the fine print, you’ll see Chase doesn’t claim responsibility if merchants categorize purchases incorrectly. So, if you end up with a purchase that should have earned rewards points but didn’t, you may or may not receive assistance in resolving the matter.

Finally, a variety of things won’t count toward your purchase requirements to earn those 50,000 bonus points, including balance transfers, “cash-like transactions,” cash advances, and more. That’s something to keep in mind if you were hoping to use such transactions to quickly earn bonus points or travel rewards.

Chase Sapphire Reserve products

Chase Sapphire Reserve isn’t Chase’s only travel rewards credit card. Chase also offers the Chase Sapphire Preferred, which comes with a lower annual fee but also less potential to earn travel rewards.

Chase also offers a variety of more specific personal travel rewards credit cards, such as:

  • Southwest Rapid Rewards
  • United MileagePlus
  • British Airways Visa Signature
  • Marriott Rewards
  • IHG Rewards
  • Ritz-Carlton Rewards
  • The Hyatt Credit Card
  • Disney Rewards

Use the Chase online platform to apply

You can apply for the Chase Sapphire Reserve online or in person at a branch. If you’re approved, you can manage your card on Chase’s online platform and/or mobile app.

Plus, you can book travel and manage your rewards via the Chase Ultimate Rewards portal.

Chase Sapphire Reserve interest rates and fees

The Chase Sapphire Reserve comes with a hefty $450 annual fee. However, some experts claim the card nearly pays for itself once you redeem the travel rewards.

It also costs $75 to add an authorized user or purchase an additional card.

The purchase and balance transfer interest rate with this card can be as low as 16.74 percent. The cash advance interest rate is more than 25 percent.

If you utilize a balance transfer, you’ll pay a $5 or five percent fee, whichever is greater. Cash advances have a $10 or five percent fee, whichever is greater.

Chase Sapphire Reserve customer service

While travel rewards enthusiasts have many positive things to say about this card, reviews on its customer service seem to vary.

Consumer Affairs gives Chase a one-star rating, though only four of the 115 reviews mention this card in particular.

The negative reviews on this card’s customer service focus on the customer service representatives. In fact, that seems to be the issue more often than problems with the card itself.

Credit Karma gives the card a higher review. But the handful of negative reviews there echo the sentiment that the customer service representatives aren’t always helpful or kind.

One review states the card ships preactivated, which can be a big issue if your shipment gets stolen before it reaches you.

More about Chase Sapphire Reserve

Since the release of the Chase Sapphire Review card, it has been lauded for the rewards it offers. But there has been some recent questioning of its worth since Chase reduced the sign-up bonus from 100,000 to 50,000 points.

Nonetheless, the card was created to become the most sought-after rewards credit card, effectively upping the stakes for other popular travel rewards credit card providers, such as American Express. And it seems to have succeeded in its purpose.

The card, which is made of metal, was so sought-after upon its release that Chase ran out of metal and had to start producing a plastic version to keep up with demand. According to a Bloomberg story, what was supposed to be nearly one year’s worth of stock of metal cards ran out in the three weeks after the card launched.

The stock has been replenished, and Chase might be finding that a surprise demographic is taking advantage. Bloomberg said this card was meant to get sign-ups from older customers but instead found attraction among millennials.

“Perhaps that’s Chase’s greatest accomplishment,” Bloomberg reported. “It has managed to make Sapphire a modern, desirable credit card for people who would otherwise not care about their credit card.”

And since millennials tend to be credit card-averse, this might be more than Chase could have hoped for.

Chase Sapphire Reserve contact info

If you have this card and run into issues, you can reach customer service anytime by calling the number on the back of your card. You can also try the general customer service line at 1-800-935-9935.

If you want to talk to Visa Infinite Concierge, call 1-877-660-0905. If you’re not in the U.S., you can call 1-312-800-4290.

Finally, for the social media lovers out there, you can tweet @ChaseSupport or chat with customer service on Facebook if that’s your preferred method of communication.

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